This topic

My rewards card is not showing uo

inmelb12 — Mon, 06 May 2024 08:48:21 GMT

I use the link to my rewards card but nothing is there. I used to have a BT account but left and have now returned. In my account details I get this message!! Looks like the old account is causing the problem. Can you please rectify this so I can claim my reward. I have been with BT for a month this time,.

BT Rewards Card

inmelb12 — Mon, 06 May 2024 08:04:38 GMT

I cannot find the link to my BT Rewards Card. Have been looking for a month but it does not show up when I use the link sent to me.

Re: My rewards card is not showing uo

NeilO — Mon, 06 May 2024 09:18:59 GMT

@inmelb12 have you chosen the other account number from the drop-down option in the top right corner in MyBT?

Neil

Re: My rewards card is not showing uo

inmelb12 — Mon, 06 May 2024 12:34:16 GMT

yes I did but that did not work either

Re: My rewards card is not showing uo

inmelb12 — Mon, 06 May 2024 12:41:15 GMT

In fact the 2 account numbers showing are NOT the account I have now!!

Re: My rewards card is not showing uo

NeilO — Mon, 06 May 2024 13:28:00 GMT

@inmelb12 you can add the new account number, by clicking on the link that's shown in the screenshot you posted.

Neil

Re: My rewards card is not showing uo

inmelb12 — Mon, 06 May 2024 13:39:04 GMT

ok I will but the other 2 accounts should have been deleted by BT when I left

Re: My rewards card is not showing uo

inmelb12 — Mon, 06 May 2024 13:55:30 GMT

I added the new account but when I click on claim my rewards from the email sent to me, it defaults to one of the old ones, I have to say this is becoming extremely irritating. Please remove the 2 old accounts.

Re: My rewards card is not showing uo

NeilO — Mon, 06 May 2024 14:18:42 GMT

@inmelb12 I'm sorry about that, I'll send you a private message so you can send us your details and we'll be happy to help.

Neil