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cancelled BT broadband but still being charged

AlisonMcD1 — Mon, 06 May 2024 13:49:10 GMT

I cancelled my BT broadband by telephone on 4 April 2024 and the last day was to be 3 May 2024. But I have just paid a bill which has included broadband up to 23 May 2024. When I log on to my BT account it is showing another bill will be taken at the beginning of June but it doesn't say how much this bill will be. Will I be refunded the broadband from 3 May to 23 May 2024 ? Should I cancel my direct debit now ?

Re: cancelled BT broadband but still being charged

Keith_Beddoe — Mon, 06 May 2024 14:03:44 GMT

@AlisonMcD1

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

You should get a final bill 7 days after all services end. If there is any refund due, it will be credited back to the account that your Direct Debit comes from, so do not cancel it.