https://community.bt.com/t5/Bills-Packages/Help-Is-it-possible-to-find-out-how-orders-are-placed/m-p/2382177#M168855 <P>Having a moment.</P><P>I have recently logged on to my account (I rarely do, i just pay by direct debit- I know I should be more aware..) and found that last July &nbsp;(2023) 2 orders were placed that I honestly do not remember placing, one &nbsp;for Broadband and one for EETV…no-one in my house has access to my account so I am befuddled. I apparently signed up to a new 24 month contract for a new broadband and EE TV (including Netflix) Its so odd as I already have a Netflix account so i just wouldn't have done this knowingly?. I thought I was just on a rolling contract for broadband as I don’t use BT /EE tv. &nbsp; I have since found the sign up emails and contract docs in my spam, eg the contract docs but because I didn't order it (that i remember) i didn't think to check my spam for such documents.</P><P>So, is it possible to &nbsp;tell by an order reference number how an order was made eg by phone or online? I have got the order reference numbers and the time but I am 99% sure I was out on my bike when it was placed?? Has anyone else had a similar issue?</P><P>I am such a muppet for not checking this sooner and it could be me and menopause brain?&nbsp;</P><P>Any help appreciated. I got sick of waiting on hold…</P> Tue, 07 May 2024 09:24:26 GMT Hethy1 2024-05-07T09:24:26Z https://community.bt.com/t5/Bills-Packages/Help-Is-it-possible-to-find-out-how-orders-are-placed/m-p/2382177#M168855 <P>Having a moment.</P><P>I have recently logged on to my account (I rarely do, i just pay by direct debit- I know I should be more aware..) and found that last July &nbsp;(2023) 2 orders were placed that I honestly do not remember placing, one &nbsp;for Broadband and one for EETV…no-one in my house has access to my account so I am befuddled. I apparently signed up to a new 24 month contract for a new broadband and EE TV (including Netflix) Its so odd as I already have a Netflix account so i just wouldn't have done this knowingly?. I thought I was just on a rolling contract for broadband as I don’t use BT /EE tv. &nbsp; I have since found the sign up emails and contract docs in my spam, eg the contract docs but because I didn't order it (that i remember) i didn't think to check my spam for such documents.</P><P>So, is it possible to &nbsp;tell by an order reference number how an order was made eg by phone or online? I have got the order reference numbers and the time but I am 99% sure I was out on my bike when it was placed?? Has anyone else had a similar issue?</P><P>I am such a muppet for not checking this sooner and it could be me and menopause brain?&nbsp;</P><P>Any help appreciated. I got sick of waiting on hold…</P> Tue, 07 May 2024 09:24:26 GMT https://community.bt.com/t5/Bills-Packages/Help-Is-it-possible-to-find-out-how-orders-are-placed/m-p/2382177#M168855 Hethy1 2024-05-07T09:24:26Z