https://community.bt.com/t5/Bills-Packages/Kit-return/m-p/2382825#M168981 <P>Help&nbsp;</P><P>I’ve been a loyal customer for over 5 years I’ve recently changed suppliers and I promptly returned my kit within 2 days of receiving the bag ,&nbsp;</P><P>I took it to a post office and paid for special delivery as instructed , then didn’t think anymore if it .&nbsp;<BR /><BR /></P><P>I’ve just received notification of a charge as they have received it back and now it’s been so long (months) I can’t find the receipt !</P><P>any help please <span class="lia-unicode-emoji" title=":folded_hands:">🙏</span></P> Sat, 11 May 2024 07:29:16 GMT VW5 2024-05-11T07:29:16Z https://community.bt.com/t5/Bills-Packages/Kit-return/m-p/2382825#M168981 <P>Help&nbsp;</P><P>I’ve been a loyal customer for over 5 years I’ve recently changed suppliers and I promptly returned my kit within 2 days of receiving the bag ,&nbsp;</P><P>I took it to a post office and paid for special delivery as instructed , then didn’t think anymore if it .&nbsp;<BR /><BR /></P><P>I’ve just received notification of a charge as they have received it back and now it’s been so long (months) I can’t find the receipt !</P><P>any help please <span class="lia-unicode-emoji" title=":folded_hands:">🙏</span></P> Sat, 11 May 2024 07:29:16 GMT https://community.bt.com/t5/Bills-Packages/Kit-return/m-p/2382825#M168981 VW5 2024-05-11T07:29:16Z https://community.bt.com/t5/Bills-Packages/Kit-return/m-p/2382852#M168986 <P>try CS 03301234150 or try the billing team and see if they can help&nbsp;&nbsp;<A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Sat, 11 May 2024 11:05:50 GMT https://community.bt.com/t5/Bills-Packages/Kit-return/m-p/2382852#M168986 imjolly 2024-05-11T11:05:50Z