https://community.bt.com/t5/Bills-Packages/landline-usage/m-p/2382989#M169022 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/187257">@philip55</a></SPAN> ,</P> <P>Thanks for getting back. I'm sorry you're still having problems. I'll take a look at this for you. Please check your inbox for my message and drop me over the details.</P> <P>Cheers</P> <P>David</P> Mon, 13 May 2024 07:27:29 GMT DavidM 2024-05-13T07:27:29Z https://community.bt.com/t5/Bills-Packages/landline-usage/m-p/2382692#M168954 <P>When i view recent landline usage it shows amount i owe so far but when i click view usage to see itemised bill with numbers called and duration i'm just getting a white page saying Fetching authorization code</P> Thu, 09 May 2024 22:10:47 GMT https://community.bt.com/t5/Bills-Packages/landline-usage/m-p/2382692#M168954 philip55 2024-05-09T22:10:47Z https://community.bt.com/t5/Bills-Packages/landline-usage/m-p/2382728#M168958 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/187257">@philip55</a></SPAN>, sorry you are getting this message. Check that your BTID has the 'Account Holder' status claimed: <A href="https://www.bt.com/help/security/usernames-and-passwords/more-help-with-account-roles/what-s-the-difference-between-an-account-holder-and-an-account-m#:~:text=To%20check%20which%20role%20is,Account%20holder%20or%20Account%20manager" target="_blank">What's the difference between an Account holder and an Account manager in My BT? | BT Help</A><BR />If it has and you are still getting this message try using a different browser or device to see if it happens there.</P> <P>Cheers</P> <P>John<BR />&nbsp;</P> Fri, 10 May 2024 08:10:50 GMT https://community.bt.com/t5/Bills-Packages/landline-usage/m-p/2382728#M168958 JohnC2 2024-05-10T08:10:50Z https://community.bt.com/t5/Bills-Packages/landline-usage/m-p/2382970#M169013 Sun, 12 May 2024 18:23:42 GMT https://community.bt.com/t5/Bills-Packages/landline-usage/m-p/2382970#M169013 philip55 2024-05-12T18:23:42Z https://community.bt.com/t5/Bills-Packages/landline-usage/m-p/2382971#M169014 <P>Still useless wont work</P> Sun, 12 May 2024 18:25:48 GMT https://community.bt.com/t5/Bills-Packages/landline-usage/m-p/2382971#M169014 philip55 2024-05-12T18:25:48Z https://community.bt.com/t5/Bills-Packages/landline-usage/m-p/2382989#M169022 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/187257">@philip55</a></SPAN> ,</P> <P>Thanks for getting back. I'm sorry you're still having problems. I'll take a look at this for you. Please check your inbox for my message and drop me over the details.</P> <P>Cheers</P> <P>David</P> Mon, 13 May 2024 07:27:29 GMT https://community.bt.com/t5/Bills-Packages/landline-usage/m-p/2382989#M169022 DavidM 2024-05-13T07:27:29Z