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Turned off auto-renew on Xbox Gamepass but still apparently active

Runalow — Mon, 13 May 2024 10:48:27 GMT

Hi,

I took up the free Xbox Gamepass 6 months offer back in November. I turned off auto-renew last month in April and received an Email confirming that my Gamepass subscription will stop on the 10th May.

As of the 13th May, when I log into MyBT I can see that Xbox Gamepass is no longer listed under ‘Products’, however the subscription still appears to be active.

On my Android phone I have the Xbox Gamepass app, and there it shows the new expiry date as the 7th June.

Has this been renewed for another month? I specifically turned off auto-renew so this should not be the case as I do not want to get billed for this.

Furthermore, my account is still showing as being managed by BT/EE which I’d like to have returned back to Microsoft please.

I would appreciate any help with this.

Many Thanks.

Re: Turned off auto-renew on Xbox Gamepass but still apparently active

Runalow — Tue, 21 May 2024 10:13:15 GMT

It's been more than a week since I made this thread, if possible can I have some assistance on this please?

Many thanks.

Re: Turned off auto-renew on Xbox Gamepass but still apparently active

NeilO — Tue, 21 May 2024 14:08:19 GMT

Hi, @Runalow I'll send you a private message so you can get in touch with the moderation team, we can raise a case with the Xbox team.

Thanks

Neil