This topic

Returns bags.

dksglen — Mon, 13 May 2024 13:14:15 GMT

Hello all.

I've today received 2 bags to return equipment.

Router and a pro tv box. (Presume a bag for each)

However, there is no protection for the devices at all. I don't want the stuff to be damaged. I contacted BT via chat and they said the post office is responsible for the protection and they will package the devices. (Again after scanning )

I'm very uncertain that this is correct?

Can anyone advise 🙏

Re: Returns bags.

gg30340 — Mon, 13 May 2024 14:13:14 GMT

Just send them back in the bags provided.

If they are damaged in transit it is not your problem. BT would have to prove that they were damaged prior to going into the postal system if they wanted to say they were damaged before you sent them back and I doubt they would be able to do that let alone bother trying to do that.

Re: Returns bags.

dksglen — Mon, 13 May 2024 14:16:25 GMT

Thanks. I've since searched and found older posts saying similar.
It seems like such a waste, I can't imagine these devices arriving back unbroken.

Re: Returns bags.

gg30340 — Mon, 13 May 2024 14:17:24 GMT

If they are damaged they will be broken down and the parts recycled.

Re: Returns bags.

dksglen — Mon, 13 May 2024 14:18:55 GMT

To be honest, I thought that's what they were doing, as the white bags offer absolutely no protection. I just wanted to try and find out.