This topic

New upgrade offer

EHindes63 — Tue, 14 May 2024 17:10:56 GMT

I’ve just had an email to upgrade my tv and broadband package from BT to EE, offering 2 mini boxes at no extra cost, doesn’t give an option to upgrade online just a phone number. Is this a free offer on my existing contract or will I be recontracted at a higher price?

Re: New upgrade offer

Keith_Beddoe — Tue, 14 May 2024 17:36:35 GMT

Totally new contract. I would proceed with caution as there is a chance you will lose your connection. Read some of the other post on this forum, and the EE forum first.

Re: New upgrade offer

barnpiece — Tue, 14 May 2024 18:13:11 GMT

I don't know how they call it an 'upgrade'.

It seems to me that you are still, practically, moving from one company to another.

Even the TV is not really common as they just renamed the BTTV for those who have it and created something with the same name and boxes for new people. They aren't administered the same for those with EE Broadband.

Richard

Re: New upgrade offer

Colin_London — Tue, 14 May 2024 19:19:45 GMT

I have concluded that there is no point moving until forced to migrate. By that time perhaps they will be able to do it a bit more smoothly.

The salespeople are clearly incentivised to get people to take on EE contracts on renewal.

Re: New upgrade offer

Anonymous — Tue, 14 May 2024 19:34:33 GMT

I suppose you could argue a few things are an upgrade over the current BT offering?

The Smart Hub Plus seems standard now even for FTTC and is WiFi 6, multiroom is free and includes two boxes when it is £10 per month for one with BT, plus you have the Apple TV offering.

Depends on the value of these sort of things to you and yours I guess.

Re: New upgrade offer

chrisjp — Tue, 14 May 2024 19:52:53 GMT

Quite a few people on this forum have reported serious issues when they accepted a migration from BT to EE - like having no broadband service for several weeks, being charged to end their BT contract when they were assured this wouldn't happen, losing their long-held phone number.
I would leave migration to EE well alone until BT and EE sort out the migration process - which really shouldn't be difficult given that they are essentially the same company since they merged.

Re: New upgrade offer

Keith_Beddoe — Tue, 14 May 2024 19:54:56 GMT

@EHindes63

If you are on an FTTC connection, then before you even consider moving, check the BT Broadband Availability Checker for your address, and make sure that the VDSL status is showing "Available" and not "Waiting List".

https://www.broadbandchecker.btwholesale.com/#/ADSL

If its showing "Waiting List", then you will lose your port in the cabinet if you move to EE, and your port will be given to another customer.

Moving to a different provider causes a cease first of all, which releases the port to anyone else. Then you will be stuck without a connection until another port becomes free, which could take a long time.

I am sure that the sales people do not realise this can happen.

There is also the issue of losing your phone number, as EE have a different number range.

Re: New upgrade offer

Andy005 — Tue, 14 May 2024 20:07:21 GMT

It'll be a new 24 month contract @EHindes63 but why not phone up and see what they can offer you?

I have my mobile with EE and decided to upgrade from an iPhone 13 Pro Max to an iPhone 15 Pro Max. I agreed to move my broadband, including DV, and TV from BT to EE during the upgrade process. I was on a good TV deal that had 6 months to go, but the net saving was £11 per month.

Also, there was no upfront cost with the phone, no shipping fee and my data allowance has gone from 100GB to unlimited. I though that it was a good deal overall and my assumption was that by jumping rather than being pushed, I was more likely to get a better deal.

It all transferred over seamlessly, including DV, which does seem to have better dect range with the Smart Hub Plus.

Re: New upgrade offer

EHindes63 — Tue, 14 May 2024 20:38:30 GMT

I tried the Broadband checker, however it gives 3 options first being telephone number which I don’t have the other 2 being access line ID and UPRN which I haven’t a clue about.

Re: New upgrade offer

Keith_Beddoe — Tue, 14 May 2024 20:49:33 GMT

@EHindes63

Use the Address Checker option.

Re: New upgrade offer

EHindes63 — Tue, 14 May 2024 20:52:54 GMT

I rang and asked a few questions about it, firstly it will be a new 24 month contract at a slightly higher price of just under £51 pm at moment I’m paying £48.99 pm (although if I go on EE website as a new customer the price is the same as I’m paying at moment 🤷‍♀️) I will keep my existing equipment although the 2 free mini boxes will be sent, the salesman made it sound like everything will carry on as normal except I’ll be billed from EE instead of BT. The main reason I’m interested is because of the 2 multi room boxes as I’m due to move house soon and there’s no tv aerial in the new property.

Re: New upgrade offer

EHindes63 — Tue, 14 May 2024 21:09:55 GMT

So, I got VDSL range A (clean) …..WBC FTTC unavailable and WBC SOGEA available
VDSL range B (impacted)……WBC FTTC unavailable and WBC SOGEA available
Sorry but I’ve no idea what any of it means.

Re: New upgrade offer

Keith_Beddoe — Wed, 15 May 2024 04:09:26 GMT

It means that the cabinet is not full, and there is space for a migrating customer.

Re: New upgrade offer

ArtyVark — Wed, 15 May 2024 09:17:05 GMT

I've got the email too and wondering whether its worth it.

Currently got Smart Hub 2 with the 4g backup Hub (which has a shockingly poor signal due to using an EE Data sim but thats another story), a BT TV Pro Box and a BT TV 4k UHD Box as my second plus Digital Voice and BT FTTC (space in the cab to move). Only reason I went with the 4g Hub is you get "free upgrade" to FTTP whenever it turns up (meant to be by end of 2025). Also got two of the Wifi Discs and the offer doesnt mention what happens to these.

Re: New upgrade offer

Anonymous — Wed, 15 May 2024 09:22:48 GMT

Out of interest @ArtyVark , are you coming to the end of your existing contract?

I have FTTC Halo 3+ and a Pro Box, but haven't seen any emails to switch yet. I am in contract until May 2025.

I'm not sure the "Full Fibre Promise" means much to be honest, they are eventually going to move everyone to FTTP when it becomes available whether you like it or not, plus there are other threads where people have asked for their free upgrade only to be told they need to re-contract, which isn't true.

If the Hybrid Connect doesn't have enough signal to do an effective job, moving and getting rid of it to potentially save some cash seems a good idea to me.

Your BT hub and discs would all need to be returned and you would get new EE kit I believe, but no new TV box.

Re: New upgrade offer

ArtyVark — Wed, 15 May 2024 09:37:25 GMT

My contract ends December 2025. When the price hike was announced this year I rung them up to see what they could do for me and I got my bill reduced by £25 without a new contract.

Whats interesting is the Halo package is no longer available. When I rang up last time it was cheaper to keep on the Halo Broadband option than to switch to the option without Halo due to my discounts.

I might just ring the number on the email to see what they can offer.

Re: New upgrade offer

Anonymous — Wed, 15 May 2024 09:47:51 GMT

@ArtyVarkwrote:
I might just ring the number on the email to see what they can offer.

Whatever you do, don't agree to anything on the phone without receiving email confirmation first. Anecdotal evidence suggests some agents are so heavily incentivised to migrate you that they'll promise the moon on a stick to secure the order.

Re: New upgrade offer

ArtyVark — Wed, 15 May 2024 09:50:37 GMT

Its rubbish you cant do it online.

Re: New upgrade offer

Anonymous — Wed, 15 May 2024 10:03:59 GMT

@ArtyVarkwrote:
Its rubbish you cant do it online.

What, where you'd have screenshots of exactly what you'd agreed to? I wonder what possible reason BT/EE could have for not wanting you to have that... 🤔

Re: New upgrade offer

ArtyVark — Mon, 20 May 2024 13:48:03 GMT

Tried to do the BT EE through a chat window they say they dont have access to do it.

Tried few times today to ring up but the minimum call wait time is 20 mins. I know its free but I dont have time to hang around for 20 mins especially when I`m WFH.

It will have to wait.