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Charge for return Internet kit

Maksym — Thu, 16 May 2024 15:37:22 GMT

Good afternoon.

The parcel with the internet kit was sent by me back in March by Royal Mail, I have a receipt confirming the shipment.

I don't understand why I have to pay bill £50, if I did everything right.

Now I living abroad in Canada and can't call to BT.

What should I do?

Re: Charge for return Internet kit

gg30340 — Thu, 16 May 2024 16:06:05 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: Charge for return Internet kit

Maksym — Thu, 16 May 2024 16:24:51 GMT

Thank you so much.

Re: Charge for return Internet kit

NeilO — Fri, 17 May 2024 07:50:30 GMT

@Maksym I'm sorry to see you're being charged for kit you've returned. The quickest way to get this resolved without calling in would be to use the message now option on this link and the billing team will be able to help you.

Thanks

Neil