This topic

Moving house

EHindes63 — Thu, 16 May 2024 19:11:59 GMT

I’m due to move house in the next few months, I was told by a BT customer service agent that when you do a home move you enter into a new 24 month contract. Surely this can’t be true? If so I’ll be buying out of my current contract!

Re: Moving house

Keith_Beddoe — Thu, 16 May 2024 19:33:06 GMT

@EHindes63

Welcome to this user forum for BT Residential phone and broadband customers.

It depend on how long you have to run on your existing contract, as that would normally be carried over to your new property.

If you only have a few months left, the you would normally have to agree to a new contract when you move.

Re: Moving house

David500 — Thu, 16 May 2024 19:44:01 GMT

@Keith_Beddoe Here’s the link moving-home-with-bt but I’m confused as it says that with a telephone line it’s a new 12 month contract but broadband is if you have more than 3 months it’s carried over but if less than 3 months then 3 months is added on. I don’t think it’s been updated since line rental is now part of the broadband payment.

Re: Moving house

EHindes63 — Thu, 16 May 2024 19:44:34 GMT

at the moment I’m only 8 months into my current contract so when I move it will still be over a year remaining.

Re: Moving house

Keith_Beddoe — Thu, 16 May 2024 19:52:09 GMT

I suspect that the website has not been updated, as there is no separate telephone line. There is an updated website.

Bear in mind that its in the helpdesk agent`s interest to sell a new contract.

https://www.bt.com/exp/moving-home

Quote "If you choose to keep your existing package, you will need to take your equipment with you to your new home. You can continue on the same contract with the same account. Upgrading your package starts a new contract."

So the new contract only applies if you upgrade.

Re: Moving house

Keith_Beddoe — Thu, 16 May 2024 19:51:03 GMT

at the moment I’m only 8 months into my current contract so when I move it will still be over a year remaining.

@EHindes63

Then you will continue, and will only have to start a new contract if you upgrade your package.

The helpdesk is not correct.

Re: Moving house

David500 — Thu, 16 May 2024 19:59:48 GMT

@Keith_Beddoe Thanks.

Re: Moving house

EHindes63 — Thu, 16 May 2024 20:25:50 GMT

Thanks for the info