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Multiple Account Numbers

JamieMichie — Sat, 18 May 2024 08:37:07 GMT

My account has 3 account numbers attached to it. 2 of which are inactive. I am trying to renew my broadband deal but due to the inactive account numbers this keeps failing. Can some body help me remove the 2 inactive account numbers please?

Thanks

Jamie

Re: Multiple Account Numbers

imjolly — Sat, 18 May 2024 09:34:13 GMT

phone CS 03301234150 and they should be able to help you can also try billing https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Multiple Account Numbers

JamieMichie — Sat, 18 May 2024 10:14:24 GMT

Is there no way for me to manage my account without calling? BT call centers are a terrible waste of time! I would prefer to do this via message/email or using the webpage.

Re: Multiple Account Numbers

imjolly — Sat, 18 May 2024 10:19:40 GMT

there is no email address but there is a message us on billing link