This topic

BEWILDERED

BOOBOO12 — Fri, 17 May 2024 21:18:55 GMT

I was paying way over the top for fibre 1 Broadband only almost £60 per month after lots of angst finally got the price down to £28.99 but now I am only getting download speeds of approx 15 mbps BT blaming where I live but I have Super Broadband in my area. Are they taking the mick. Can not get a TV package from them as broadband speed so slow. What the heck???????????????

Re: BEWILDERED

imjolly — Sat, 18 May 2024 09:37:41 GMT

can you enter your phone number of your address and post results including the notes remember delete number/address this will show what is available to you https://www.broadbandchecker.btwholesale.com/#/ADSL

can you also post connection stats from your hub/router

Re: BEWILDERED

BOOBOO12 — Sat, 18 May 2024 18:40:00 GMT

Thanks for your reply bear with me while I explain what I found

VDSL RANGE A CLEAN HIGH 25.3 LOW 17.4

VDSSL RANGE B CLEAN HIGH 25 LOW 15

DOWNSTREAM HANDBACK THRESHOLD HIGH 15 LOW 11.4

I am 65 years old and this way over my head.

Can you help me understand what this means

Re: BEWILDERED

imjolly — Sat, 18 May 2024 18:55:07 GMT

That shows your expected connection speed range 25/17mb but at least 11.4 mb your clone tion speed will depend on distance from street cabinet and quality of your line

Posting all the information I asked for will help give better information

Re: BEWILDERED

BOOBOO12 — Sat, 18 May 2024 19:36:42 GMT

That was the DN/ALID/UPRN Checker. Everything else far to complicated for me. Thanks very much for your assistance

Much appreciated Still bewildered may have to wait till I get full fibre in my area