This topic

Closed account showing on My BT

JaneShaw — Sun, 08 Oct 2023 16:56:30 GMT

Hello, I'm unable to access my Xbox Game Pass as my account on MyBT reverts back to an old closed account rather than my current account with BT.

Can my old account be removed from MyBT please?

Re: Closed account showing on My BT

NeilO — Mon, 09 Oct 2023 07:34:33 GMT

Hi @JaneShaw welcome to the community and thanks for posting. I've sent you a private message so you can get in touch with your details and we'll be happy to help.

Thanks

Neil

Re: Closed account showing on My BT

JaneShaw — Mon, 09 Oct 2023 12:29:17 GMT

Hi @NeilO

Thanks for replying.
I’ve just checked and I haven’t got a private message. Can you send one through please?

Thanks

Jane

Re: Closed account showing on My BT

NeilO — Mon, 09 Oct 2023 13:32:11 GMT

@JaneShaw I'm so sorry, it should be with you now.

Neil

Re: Closed account showing on My BT

DavidM — Wed, 25 Oct 2023 08:37:23 GMT

Hi @JaneShaw ,

Thanks for sending over the details. I'm glad you got this sorted in the end, sorry it took a while. Post back if you have any other problems.

All the best

David