This topic

chrome being blamed by BT

maggio — Tue, 21 May 2024 08:52:52 GMT

anyone else getting BT claiming that the problems accessing their website are due to chrome ?!

... think there was an update 3/4 weeks ago as I can't get into any of my 3 accounts - even left the jumping dots for 30mins 3xtimes and NOTHING - obviously lots of broken links on the website and BT don't care - I have had problems with my bills since last September and I have to phone them EVERY month and raise a complaint since Jan this year - disgusting service ! they just DON'T CARE - i've spent hours on phone / chat with them - once being passed between 4 different call centres for almost 90mins on call - disgusted doesn't come close !

Re: chrome being blamed by BT

VeteranISPUser — Tue, 21 May 2024 09:21:26 GMT

Hi @maggio Have you tried clearing the cookies, browsing history etc. This normally helps with these type of glitches.

Re: chrome being blamed by BT

maggio — Tue, 21 May 2024 09:49:44 GMT

yes thanks - all of that and ruined all my experiences in other sites ! - its BT not prepared to do a chrome fix when everyone is turning to chrome ... big mistake !

Re: chrome being blamed by BT

imjolly — Tue, 21 May 2024 10:02:52 GMT

did you try using another browser like edge or firefox to see if that solves the problem

Re: chrome being blamed by BT

Andrew24 — Tue, 21 May 2024 10:12:02 GMT

The BT website is working fine for me via chrome so I would suggest the issue you are having is maybe caused by having multiple BT accounts which is what happened to me a number of months ago,however i got this sorted via customer services and everything works fine now.

Re: chrome being blamed by BT

maggio — Tue, 21 May 2024 10:15:19 GMT

thanks but no - not prepared to use another browser - if BT aren't prepared to do user acceptance tests then i'm not prepared to adapt for them (and nor are other chrome users) - they need to up their game !

Re: chrome being blamed by BT

maggio — Tue, 21 May 2024 10:16:07 GMT

thanks Rev but no - not prepared to use another browser - if BT aren't prepared to do user acceptance tests then i'm not prepared to adapt for them (and nor are other chrome users) - they need to up their game !

Re: chrome being blamed by BT

maggio — Tue, 21 May 2024 10:24:56 GMT

lucky you ! .... i've now spoken to over 20 people since 21/12 last year and still they can't fix my accounts - all i'm asking is to view my bill / pay my bill / see bill history - its not rocket science ... i'll be heading to OFCOM soon as this is totally unacceptable

Re: chrome being blamed by BT

imjolly — Tue, 21 May 2024 11:10:16 GMT

good luck with OFCOM as they don't do individual cases but will not your problem

Sorry can't understand your attitude to just trying another browser just in case it is not chrome and actually your device that is causing the problem

as posted by @Andrew24 I have used chrome just now and have no problem accessing MYBT so seems problem is not with chrome

Re: chrome being blamed by BT

Les-Gibson — Tue, 21 May 2024 11:55:44 GMT

@maggiowrote:
thanks Rev but no - not prepared to use another browser - if BT aren't prepared to do user acceptance tests then i'm not prepared to adapt for them (and nor are other chrome users) - they need to up their game !

So you're not prepared to help yourself, you're one of those who expect the world to right their wrongs for them, incredible!

Re: chrome being blamed by BT

maggio — Tue, 21 May 2024 13:23:06 GMT

No I expect the service I'm paying for ... And how dare they describe themselves as a leading Comms organisation... I also have an EE account since T-Mobile days and no problems with that site

Re: chrome being blamed by BT

Les-Gibson — Tue, 21 May 2024 13:27:24 GMT

You're not willing to do any diagnostics for yourself (e.g try another browser) so why are you so confident that BT must be at fault?

I can sign in with no problem using Chrome 125.0.6422.61

Re: chrome being blamed by BT

maggio — Tue, 21 May 2024 15:06:30 GMT

because it worked ok until 3/4 weeks ago when they obviously did an update without testing it

Re: chrome being blamed by BT

gg30340 — Tue, 21 May 2024 16:50:53 GMT

Why come on this self help forum apparently seeking some sort of help with you email which you are blaming BT for and not be prepared to carry out the most basic diagnostic which may lead onto resolving your problem.

All you are doing is wasting people's time replying to you if you can't even be bothered to do that.

For your information Chrome has recently been updated as well as the BTMail interface.

As others have also reported I can use BTMail on Chrome without issue so the problem may lie with your set up but I guess we will never know.

Re: chrome being blamed by BT

Les-Gibson — Tue, 21 May 2024 17:07:05 GMT

@maggiowrote:
because it worked ok until 3/4 weeks ago when they obviously did an update without testing it

So you're saying that BT "obviously did an update" which works for everyone except you and you don't see why you should do anything, however simple, to help yourself. Is that correct?

Re: chrome being blamed by BT

maggio — Tue, 21 May 2024 17:59:44 GMT

its nothing to do with my BT email which works fine doh as its a completely different logon and password

Re: chrome being blamed by BT

gg30340 — Tue, 21 May 2024 19:36:56 GMT

@maggio wrote:

its nothing to do with my BT email which works fine doh as its a completely different logon and password

Substitute BTMail for BT.com. All what I said still applies to you!