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returns packaging still not received

autozen — Thu, 23 May 2024 09:27:52 GMT

Hi!

I have been on the phone and on live chats many times, still waiting for my pre-paid returns packaging. When this can be sorted please? I don't want to get charged for not having the return kit since I have contacted BT many times so the equipment can be returned on time.

Best wishes

#equipmentreturn #returnbags #

Re: returns packaging still not received

imjolly — Thu, 23 May 2024 09:42:32 GMT

this is a customer help customer forum your post does not go to BT

you need to phone CS 03301234150 and request returns bag - many posters have had success using CS

Re: returns packaging still not received

autozen — Thu, 23 May 2024 09:54:56 GMT

Thank you for taking your time to reply!!! I have tried CS on the phone and live chat already! Guess I'll keep trying until I find someone who really helps!!

Thanks again!