This topic

Can't log in

crazysnap60 — Wed, 22 May 2024 20:54:52 GMT

Every time I try to log in to Mybt I get the message telling me my email, user name or password is incorrect, I have tried a few times to change my details to no avail.

Re: Can't log in

NeilO — Thu, 23 May 2024 08:49:52 GMT

Hi @crazysnap60 have you followed the forgotten login details steps on the MyBT website?

Thanks

Neil

Re: Can't log in

crazysnap60 — Thu, 23 May 2024 09:06:35 GMT

Yes tried that

Re: Can't log in

NeilO — Thu, 23 May 2024 10:07:09 GMT

Hi, @crazysnap60 was that just for the password or did you choose the forgotten BT ID username option? I have a feeling you might be using the wrong BT ID.

Thanks

Neil

Re: Can't log in

crazysnap60 — Thu, 23 May 2024 10:34:35 GMT

That was my thoughts but I can't remember my original BT id, BT are sending out a letter stating this in the next few days so I will see where that gets me.

Re: Can't log in

NeilO — Thu, 23 May 2024 10:40:22 GMT

@crazysnap60 Have you previously used a different email address as it's likely to be that?

The link in my last post can help with forgotten BT IDs, if that doesn't work you'll need to wait for the reminder letter.

Neil