This topic

Returns label and bag

lukecarrier — Thu, 23 May 2024 21:01:57 GMT

I recently moved into a property with a couple of old BT modems. I can't see anywhere in the My BT app to request a returns label and your help docs on how to return this seem to be gaslighting me. I have seen other people resolve this over PMs with BT employees via the community site.

Please could someone reach out so I can post you this equipment? If not it'll go to the local recycling centre, which seems incredibly wasteful.

Re: Returns label and bag

gg30340 — Thu, 23 May 2024 22:08:58 GMT

If you call BT 0330.1234.150 Billing you can request that they send one out to you.

Re: Returns label and bag

lukecarrier — Thu, 23 May 2024 22:28:46 GMT

Tried that and web chat, gave up after 20m holds. This should not be difficult -- even Virgin Media let me request a returns label online!

Re: Returns label and bag

DanielS — Fri, 24 May 2024 12:42:52 GMT

Hi @lukecarrier,

I'm sorry that you haven't received the returns kit. I'll send you a private message so you can reply to my team for help.

Thank you

DanielS