This topic https://community.bt.com/t5/Bills-Packages/Still-asking-to-return-kit/m-p/2385060#M169502 <P>Hi i returned my kit last week both EE tv pro box and smart hub 2 however the status is saying only the smart hub 2 has been recieved, i can't prove what was in the packkage i sent back but i 100% know i put both the smart hub 2 and EE tv pro box in the same package so if you've recieved the hub you would have recieved the pro tv box too.</P><P>Can this please be sorted as i'm not paying £140 for something i returned, thankyou.</P> Fri, 24 May 2024 12:01:35 GMT legendkiller2k 2024-05-24T12:01:35Z Still asking to return kit https://community.bt.com/t5/Bills-Packages/Still-asking-to-return-kit/m-p/2385060#M169502 <P>Hi i returned my kit last week both EE tv pro box and smart hub 2 however the status is saying only the smart hub 2 has been recieved, i can't prove what was in the packkage i sent back but i 100% know i put both the smart hub 2 and EE tv pro box in the same package so if you've recieved the hub you would have recieved the pro tv box too.</P><P>Can this please be sorted as i'm not paying £140 for something i returned, thankyou.</P> Fri, 24 May 2024 12:01:35 GMT https://community.bt.com/t5/Bills-Packages/Still-asking-to-return-kit/m-p/2385060#M169502 legendkiller2k 2024-05-24T12:01:35Z Re: Still asking to return kit https://community.bt.com/t5/Bills-Packages/Still-asking-to-return-kit/m-p/2385061#M169503 <P>This is just a customer to customer help forum, everyone here, including myself, are just customers.<BR /><BR />The only BT Employees are the forum moderators.<BR /><BR />Try calling 0330 1234 150</P> Fri, 24 May 2024 12:03:34 GMT https://community.bt.com/t5/Bills-Packages/Still-asking-to-return-kit/m-p/2385061#M169503 Keith_Beddoe 2024-05-24T12:03:34Z Re: Still asking to return kit https://community.bt.com/t5/Bills-Packages/Still-asking-to-return-kit/m-p/2385085#M169521 <P>If you call BT 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.<BR /><BR /></P> Fri, 24 May 2024 14:41:20 GMT https://community.bt.com/t5/Bills-Packages/Still-asking-to-return-kit/m-p/2385085#M169521 gg30340 2024-05-24T14:41:20Z Re: Still asking to return kit https://community.bt.com/t5/Bills-Packages/Still-asking-to-return-kit/m-p/2385087#M169523 <P>Thankyou to you both for replying i spoke to someone via chat who sorted it once i gave them my proof of postage tracking number.</P> Fri, 24 May 2024 15:12:17 GMT https://community.bt.com/t5/Bills-Packages/Still-asking-to-return-kit/m-p/2385087#M169523 legendkiller2k 2024-05-24T15:12:17Z