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"The fibre network installation isn't complete" problem

Cammar — Sat, 25 May 2024 12:25:19 GMT

Hi,

I ordered a 500Mbps deal and my order tracking is saying "The fibre network installation isn't complete". The openreach engineer was out yesterday and said everything is setup and I can order as soon as it goes green but recommended to wait till morning, so I did. The Wifi is down to take a couple weeks to be delivered so I was hoping this was just an admin error and it can be processed quicker? quite important as I work from home

Thanks in advance

Re: "The fibre network installation isn't complete" problem

imjolly — Sat, 25 May 2024 12:48:30 GMT

have you tried connecting the BT hub to the ONT and see if hub goes blue do you have an actual activation date

Re: "The fibre network installation isn't complete" problem

Cammar — Sat, 25 May 2024 13:12:28 GMT

The date on the tracking says 4th June, but when I click on it it say they are waiting to confirm? Is there a chance it gets activated earlier if it is ready or is the 4th a set in stone date now?