This topic

Trouble activating Xbox game pass offer

NJACRISPY — Fri, 15 Mar 2024 17:44:53 GMT

Hello

i am trying to activate my 6 month Xbox game pass offer under the products section in my account but it keeps telling me the service is under “maintenance”?

Can anyone help me activate the offer?

thanks

Re: Trouble activating Xbox game pass offer

RobbieMac — Fri, 15 Mar 2024 18:27:39 GMT

Hi @NJACRISPY

Welcome to the BT Community and thank you for posting.

Sorry for the problems you're having activating your 6 month Xbox game pass subscription. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Trouble activating Xbox game pass offer

DavidM — Mon, 25 Mar 2024 14:29:42 GMT

Thanks for sending over the details @NJACRISPY

The code has been emailed to you now.

Cheers

David

Re: Trouble activating Xbox game pass offer

ryangblackburn — Thu, 28 Mar 2024 00:43:23 GMT

I have trying to claim my Xbox gaming pass for a month now. You cannot advertise this if you do not provide it. If this issue is not resolved, I will be perusing legal action for false advertising.

I am receiving the following message, "We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2".

I contacted customer services who asked me to wait 24 hours and try again. I have done and still can’t do it!!

Re: Trouble activating Xbox game pass offer

mjneenan — Thu, 28 Mar 2024 15:54:45 GMT

I'm having problems too with the "system is down for maintenance" screen. Phoned the number and I've had an email from BT with an order number but the login on the email sends me back to the system down screen. Just going in circles as it won't open the microsoft screen!! Any help appreciated

Re: Trouble activating Xbox game pass offer

simbosimbo — Tue, 02 Apr 2024 13:52:14 GMT

Hi,

also having the same problem with same error message as others.

any help would be greatly appreciated.

Many thanks

Re: Trouble activating Xbox game pass offer

NeilO — Tue, 02 Apr 2024 14:59:52 GMT

Hi @simbosimbo have you called the number and followed the options that's mentioned in the error message?

Thanks

Neil

Re: Trouble activating Xbox game pass offer

simbosimbo — Tue, 02 Apr 2024 15:09:50 GMT

Hi Neil,

Yes i have but they weren't very helpful, they told me to try using the web browser rather then app on my phone which gives the same issue.

Best wishes

Re: Trouble activating Xbox game pass offer

JohnC2 — Tue, 02 Apr 2024 15:20:04 GMT

Hi @simbosimbo, sorry you were unable to get this resolved when you called in.

I've sent you a Private Message so you can get in touch with the Mod team and we'll complete the form to get your Game Pass code sent to you.

Cheers

John

Re: Trouble activating Xbox game pass offer

grahamo — Sat, 06 Apr 2024 17:20:57 GMT

I'm having the same problem - could a mod PM me please?

Re: Trouble activating Xbox game pass offer

RobbieMac — Sat, 06 Apr 2024 18:23:43 GMT

Thanks for your post and welcome back @grahamo

Sorry for the problems you're having claiming for the Xbox game pass. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Trouble activating Xbox game pass offer

mpflowers — Mon, 08 Apr 2024 14:41:14 GMT

Hi, i have a 12 month games pass i have been trying to activate for a while now, keep getting the down for maintenance message like others, i contacted BT who said they would pass it onto the relevant team but not had any reply and my 12 month pass is now -2 months, please could someone contact me to resolve this

Re: Trouble activating Xbox game pass offer

Avaryne — Mon, 08 Apr 2024 23:25:59 GMT

Same issue here. Can someone help manually activate it?

I have tried the phone number but it does not connect. I have been trying to activate this for over a week now.

Re: Trouble activating Xbox game pass offer

zentac — Tue, 09 Apr 2024 18:44:02 GMT

Im having the same problem and its been "down" all day, I want to activate my 12 month gaming pass.

Re: Trouble activating Xbox game pass offer

JohnC2 — Tue, 09 Apr 2024 18:59:28 GMT

Hi @zentac, sorry you can't claim your Game Pass. Have you received the email confirming you're eligible for the Game Pass and have 14 days passed since you received it?

Cheers

John

Re: Trouble activating Xbox game pass offer

jasonht — Wed, 10 Apr 2024 13:43:52 GMT

Hi, im also getting the same issue. Just upgraded my broadband to fibre 900 and had both an email and text saying i need to claim within 14 days but im getting the unable to process request error. Can i please arrange to get a code mailed over or some help please?

Re: Trouble activating Xbox game pass offer

NeilO — Wed, 10 Apr 2024 15:50:51 GMT

@jasonht I'm sorry the claims website is down for maintenance, have you called the number on the error message? Customer service will be able to claim the game pass for you over the phone.

Thanks

Neil

Re: Trouble activating Xbox game pass offer

jasonht — Wed, 10 Apr 2024 15:56:09 GMT

Hi @NeilO - no no phone number on the error - just unable to process - please try again. Can you advise where to go please?

Re: Trouble activating Xbox game pass offer

mpflowers — Wed, 10 Apr 2024 17:20:44 GMT

I’m now getting a unable to process try again later message, not getting any joy either via calling, online chat or through here

Re: Trouble activating Xbox game pass offer

NeilO — Wed, 10 Apr 2024 19:01:41 GMT

@jasonht and @mpflowers I'm really sorry about this, are you encountering the error after ticking the box to accept the terms of the gamepass offer?

Thanks

Neil