https://community.bt.com/t5/Bills-Packages/Re-Complaint/m-p/2385841#M169655 <P>I have asked a moderator to provide assistance, they will post an invite on this thread.<BR />They are the only BT employees on this forum, and are based in the UK.</P> Tue, 28 May 2024 15:36:44 GMT Keith_Beddoe 2024-05-28T15:36:44Z https://community.bt.com/t5/Bills-Packages/Re-Complaint/m-p/2385836#M169654 <P>I can empathise, and I wrote two letters in April , 11th &amp; 26th April (2024) of complaint not even an acknowledgement , to date 28th May 2024, (both sent recorded)&nbsp; I tried to follow up with the e mail address (<A href="mailto:consumer-relationteam@bt.com" target="_blank">consumer-relationteam@bt.com</A>) on the last page of my 2024 contract they bounce back , incredible situation a comm's company that cannot communicate.</P><P>A few more weeks and I will have to escalate to the ombudsman,&nbsp; very disappointing just not expected of BT</P> Tue, 28 May 2024 15:30:49 GMT https://community.bt.com/t5/Bills-Packages/Re-Complaint/m-p/2385836#M169654 James8888 2024-05-28T15:30:49Z https://community.bt.com/t5/Bills-Packages/Re-Complaint/m-p/2385841#M169655 <P>I have asked a moderator to provide assistance, they will post an invite on this thread.<BR />They are the only BT employees on this forum, and are based in the UK.</P> Tue, 28 May 2024 15:36:44 GMT https://community.bt.com/t5/Bills-Packages/Re-Complaint/m-p/2385841#M169655 Keith_Beddoe 2024-05-28T15:36:44Z