This topic

Why has my broadband cost increased mid contract

Red1999 — Wed, 29 May 2024 09:31:33 GMT

I am tied into my contract til late 2025, why has it just gone up by over 10%?

Re: Why has my broadband cost increased mid contract

naylor2006 — Wed, 29 May 2024 09:48:26 GMT

Is it not the CPI thing that increases each April?

Just because you have a 24 month contract at a certain price doesnt mean the price wont go up every April, sadly 😕

Re: Why has my broadband cost increased mid contract

iniltous — Wed, 29 May 2024 09:59:35 GMT

Most BT ‘contracts’ have a annual increase, it was inflation +3.9% , so the last increase based on that was 7.9% ( 4%+3.9% ) that has been replaced, because the regulator thinks customers can’t do maths , with a flat £* increase , so the £ amount depends on what your products are , typically £3 for broadband..the increase is applied from 31st March so show in April and onwards bills

https://www.bt.com/tell-me-more

It’s been discussed widely everywhere, so how you have managed to miss this is a bit of a mystery

Re: Why has my broadband cost increased mid contract

naylor2006 — Wed, 29 May 2024 10:07:29 GMT

Yeah mine was about £3

Re: Why has my broadband cost increased mid contract

Red1999 — Wed, 29 May 2024 11:14:35 GMT

Thanks. I know this happens with EE and a number of mobile companies, I wasn't aware that it was on broadband only contracts. I know what I'll be doing when it ends! Thanks all, it makes sense now.

Re: Why has my broadband cost increased mid contract

chrisjp — Wed, 29 May 2024 11:18:12 GMT

Yup, BT offers "fixed price" 2 year contracts that increase in price mid-term. Funny how they can change the meaning of something like "fixed price"!

Re: Why has my broadband cost increased mid contract

Red1999 — Wed, 29 May 2024 11:23:45 GMT

Yes I know. This has been discussed for years regarding mobile phones but I didn't know it was also on broadband. There are providers such as tesco and others that advertise they do not do this mid term increase so I will be changing to one of them once I get the chance. Especially as BT no longer have the exclusive rights to the full fibre in my area.

Re: Why has my broadband cost increased mid contract

iniltous — Wed, 29 May 2024 11:28:55 GMT

BT have never had exclusive rights to broadband anywhere, and although Tesco mobile may not have annual price rises within the initial minimum term , AFAIK they are not a broadband provider anymore.

Re: Why has my broadband cost increased mid contract

chrisjp — Wed, 29 May 2024 11:30:36 GMT

Ahh, but in a lot of rural areas BT is the ONLY supplier of broadband services so effectively is indeed exclusive

Re: Why has my broadband cost increased mid contract

Red1999 — Wed, 29 May 2024 11:31:25 GMT

Yes, they did in my street as they laid the full fibre they are given certain exclusivity to the higher speeds and packages. As I have a landline with high speed fibre I could only get it with BT as they had 2 years rights. This was confirmed with 3 other providers and I have since met a senior BT Manager who also said this happened but ended this year.

Re: Why has my broadband cost increased mid contract

iniltous — Wed, 29 May 2024 12:55:02 GMT

You are not correct , Openreach are not allowed to have any special relationship with BT , they treat any and every ISP /CP ( communication provider ) equally , this is mandated by the regulator, any evidence of special favours and Ofcom can levy huge fines on BT and Openreach based on turnover ( not profit ) , BT only use Openreach as their supplier, so given that the competition ( Sky , Vodafone, Talk Talk ) are very vocal on this subject, if there were even the slightest evidence of it , it would be soon brought to the regulators attention, strange there has never been a complaint on this issue, if supposedly senior BT managers are telling Joe Public this , but they haven’t , because it’s never has happened…..there may be places where BT have their interconnection circuits available before the competition, but even these are provided by BTw and are available to any ISP that wants to use them

….franky it’s a myth that there has ever been a BT exclusive period anywhere …your supposed 2 year rights is simply nonsense , if your really spoke to a senior BT Manager about this ( and they said it’s true but trusted you to keep it secret ) , get immediately on to Ofcom and report it , have the managers name ready , but you won’t , because it never happened, how believe is it that a senior BT Managers gave you information that would lead to fines of 10’s if not hundreds of millions of £’s …..

Re: Why has my broadband cost increased mid contract

allanraymond — Wed, 29 May 2024 15:02:10 GMT

When you took out your 2 year contract you would have received emails detailing the cost of the package and in these emails was typically this standard wording:

A note about our prices
The monthly price shown for your landline, broadband, mobile, TV and Sport plans, add-ons and all out of bundle charges will change on or after 31 March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%.

Did you not receive these emails?

Re: Why has my broadband cost increased mid contract

Anonymous — Wed, 29 May 2024 15:39:16 GMT

The March CPI + 3.9% type of increase came under fire not because customers can't count (although some clearly can't), but because you are being asked to sign a contract with 2 baked in increases that you cannot quantify in advance.

An unknown number + 3.9% is still an unknown number.

Moving to fixed prices removes that doubt because you know immediately that if you sign up for 2 years for broadband and TV, your price will go up by £5 per month each March (£3 for broadband and £2 for TV).

You might not like it going up, but you know what the number is before signing up.

Considering the terms of price increases are on every BT/EE website page, every email I have ever seen and front page news with Martin Lewis etc. when they are implemented every year, I just don't believe anyone who says they didn't know what they were signing up for I'm afraid.

Re: Why has my broadband cost increased mid contract

Red1999 — Wed, 29 May 2024 16:37:37 GMT

If they do these as standard I must of. There was so much to read I must admit I just went through the motions. But thanks for your input, I will just wait until the contract ends.

Re: Why has my broadband cost increased mid contract

Red1999 — Wed, 29 May 2024 17:59:00 GMT

Wow, basically telling me I'm lying "but you won’t , because it never happened, ". Quite frankly total arrogance! No point in wasting my time with you! Thanks and have a great week.