https://community.bt.com/t5/Bills-Packages/Really-Disappointed-with-EE-amp-BT/m-p/2386174#M169718 <P>Hi everyone,</P><P>I've had 90 minutes on the phone to BT/EE today and I'm wondering if anybody else has had this issue.</P><P>I received an email from BT on the 8th May to say my bill was going from <STRONG>£49 to £91 a month</STRONG>. I phoned and was told this was sent in error and that best deals were with EE. I reluctantly agreed to that deal.</P><P>I then found out I could get a better deal with BT as I'm on a reduced income and phoned to cancel with EE and agreed to BT. I was asked to return EE equipment which I did but heard nothing more.</P><P>This morning I phoned to check if I was receiving a new hub and discovered I was still with&nbsp; EE and beyond the 14 days.</P><P>At least 40 minutes spent explaining that I had called and that I had a 14th May contract summary to prove I had contacted them.</P><P>The upshot of this all is I am now back with BT on an expensive tariff until 12th June, the earliest change date, and have to phone after then to setup the reduced rate tariff.</P><P>BT has set me up with a new account which means I now have to have a different landline number because my old account was closed when I joined EE.</P><P>I'm typing this from the old account?</P><P>Just confused and annoyed. Is the extortionate price increase email a ploy to get you to change???</P> Wed, 29 May 2024 14:26:39 GMT AlOquent 2024-05-29T14:26:39Z https://community.bt.com/t5/Bills-Packages/Really-Disappointed-with-EE-amp-BT/m-p/2386174#M169718 <P>Hi everyone,</P><P>I've had 90 minutes on the phone to BT/EE today and I'm wondering if anybody else has had this issue.</P><P>I received an email from BT on the 8th May to say my bill was going from <STRONG>£49 to £91 a month</STRONG>. I phoned and was told this was sent in error and that best deals were with EE. I reluctantly agreed to that deal.</P><P>I then found out I could get a better deal with BT as I'm on a reduced income and phoned to cancel with EE and agreed to BT. I was asked to return EE equipment which I did but heard nothing more.</P><P>This morning I phoned to check if I was receiving a new hub and discovered I was still with&nbsp; EE and beyond the 14 days.</P><P>At least 40 minutes spent explaining that I had called and that I had a 14th May contract summary to prove I had contacted them.</P><P>The upshot of this all is I am now back with BT on an expensive tariff until 12th June, the earliest change date, and have to phone after then to setup the reduced rate tariff.</P><P>BT has set me up with a new account which means I now have to have a different landline number because my old account was closed when I joined EE.</P><P>I'm typing this from the old account?</P><P>Just confused and annoyed. Is the extortionate price increase email a ploy to get you to change???</P> Wed, 29 May 2024 14:26:39 GMT https://community.bt.com/t5/Bills-Packages/Really-Disappointed-with-EE-amp-BT/m-p/2386174#M169718 AlOquent 2024-05-29T14:26:39Z https://community.bt.com/t5/Bills-Packages/Really-Disappointed-with-EE-amp-BT/m-p/2386184#M169719 I never got an email like that are you sure it was genuine and not from a scammer ? Wed, 29 May 2024 14:47:06 GMT https://community.bt.com/t5/Bills-Packages/Really-Disappointed-with-EE-amp-BT/m-p/2386184#M169719 ArtyVark 2024-05-29T14:47:06Z https://community.bt.com/t5/Bills-Packages/Really-Disappointed-with-EE-amp-BT/m-p/2386185#M169720 <P>Not a scam.</P><P>Chap confirmed it was generated by/from BT.</P><P>&nbsp;</P> Wed, 29 May 2024 14:49:25 GMT https://community.bt.com/t5/Bills-Packages/Really-Disappointed-with-EE-amp-BT/m-p/2386185#M169720 AlOquent 2024-05-29T14:49:25Z