This topic

Xbox game pass account managed by BT

Curlos17 — Wed, 29 May 2024 11:05:55 GMT

I used a 12 month game pass subscription that I got when signing up to my BT broadband contract.

This expired a while ago but I am unable to regain control of my game pass account from BT.

I have called customer service but nobody was able to help! Does anyone have any ideas how to resolve this!

Re: Xbox game pass account managed by BT

Keith_Beddoe — Wed, 29 May 2024 11:18:17 GMT

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may offer to help.

Try calling 0330 1234 150

Re: Xbox game pass account managed by BT

Curlos17 — Wed, 29 May 2024 12:46:11 GMT

I already spent an hour on the phone trying to resolve this with various customer service departments with no resolution to the problem.

Re: Xbox game pass account managed by BT

Keith_Beddoe — Wed, 29 May 2024 13:20:27 GMT

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Re: Xbox game pass account managed by BT

Curlos17 — Wed, 29 May 2024 13:34:04 GMT

Ok I appreciate your assistance 🙂

Re: Xbox game pass account managed by BT

DanielS — Wed, 29 May 2024 14:55:26 GMT

Hi @Curlos17,

I've sent you a private message that you can reply back to my team through.

Once picked up, we will send a request across to our internal Xbox team who will contact Microsoft for support releasing it back.

Thank you

DanielS