This topic

Changing Title

AlwaysGrumpy — Wed, 29 May 2024 20:32:57 GMT

I have spent the last 4 months asking BT to change the title on my bills from Miss to Mrs, something which they seem incapable of doing.

My title has been updated online but the paper bills show the wrong title.

BT seem incapable of correcting this error.

How do I get them to change my title on my bills?

Re: Changing Title

Keith_Beddoe — Wed, 29 May 2024 20:36:27 GMT

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may offer to help.

Try calling 0330 1234 150

Re: Changing Title

AlwaysGrumpy — Wed, 29 May 2024 20:40:59 GMT

uck well. Thanks anyway

Re: Changing Title

AlwaysGrumpy — Wed, 29 May 2024 20:47:23 GMT

Hopefully, one of the forum moderators can help. I've phoned bt about 4 times and each time they told me it has been resolved. Then the next bill is produced to find it has not been resolved. I'm honestly fed up talking to them and don't want to phone them again.

Re: Changing Title

Keith_Beddoe — Wed, 29 May 2024 20:50:09 GMT

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Re: Changing Title

AlwaysGrumpy — Wed, 29 May 2024 20:54:57 GMT

Thanks Keith

Re: Changing Title

JohnC2 — Thu, 30 May 2024 11:22:50 GMT

Hi @AlwaysGrumpy, sorry that your title hasn't been correctly updated after repeated calls.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this corrected.

Cheers

John

Re: Changing Title

WaikikiMe — Fri, 21 Mar 2025 06:56:46 GMT

I'm having exactly the same issue, my title on my account is 'Ms', on my bills it's 'Mrs' - I've made repeated calls and been told it will be corrected on my next bill, but it's still incorrect - it's ridiculous..

Re: Changing Title

WaikikiMe — Fri, 21 Mar 2025 06:55:25 GMT

I've had the same experience, it's such a basic thing that BT are apparently unable to resolve - beyond frustrating..

Re: Changing Title

imjolly — Fri, 21 Mar 2025 10:19:23 GMT

@WaikikiMe

try contacting billing using message now and see if they can help you.

I would add that what appears to be a simple change is a change to account holder details which for security reasons is not just a simple change. hopefully billing will help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Changing Title

AlwaysGrumpy — Sat, 22 Mar 2025 19:54:31 GMT

They where given all the legal paperwork to change my name and title but they did it wrong. And it's still not been updated correctly, over a year later.

Re: Changing Title

AlwaysGrumpy — Sat, 22 Mar 2025 19:56:01 GMT

someone answered the post put up a few days ago. But they where no help at all. Just wondering if you ever got them to change your title. I have lost the battle with them.

Re: Changing Title

WaikikiMe — Sat, 22 Mar 2025 20:53:31 GMT

I've phoned BT 5 times over 2 years trying to get my title changed - they always say "it'll be corrected on the next bill" - needless to say it never is. Last time I phoned (December 2024) the person I spoke to increased my monthly bill, yet (predictably) failed to resolve the issue - so predictable, it's actually pathetic..

Re: Changing Title

WaikikiMe — Sat, 22 Mar 2025 20:54:35 GMT

Re: Changing Title

Lesley_W — Sun, 23 Mar 2025 10:19:26 GMT

I understand why you would be feeling this way @AlwaysGrumpy

I'd recommend raising this as a complaint. You can see how to do that here Complaints | BT Help

Lesley

Re: Changing Title

AlwaysGrumpy — Sun, 27 Jul 2025 13:08:57 GMT

This is now resolved. I ended up making another complaint; which wasn't resolved but then I realised that you can reopen old complaints online - kept reopening the same complaint until it was resolved and today - finally. I have a bill with the correct title.

Re: Changing Title

Ali_A — Mon, 28 Jul 2025 07:37:59 GMT

Thanks for keeping us updated @AlwaysGrumpy

Glad to hear your bill is showing the correct title now.

Ali