This topic

Landline Usage function

JackieP — Thu, 30 May 2024 12:20:46 GMT

Hi- I used to be able to log in to my BT account and view my landline usage ‘live’- but now I can only look back over the previous month. When I try to view current usage I get this message- ‘fetching the authorisation token’. Is this happening to anyone else? Any ideas what’s causing this? Thanks 😊

Re: Landline Usage function

Keith_Beddoe — Thu, 30 May 2024 13:16:20 GMT

@JackieP

See https://community.bt.com/t5/Home-phone-including-Digital/Fetching-the-Authorization-Token-Please-wait-for-a-moment/m-p/2379019#M96837

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-BT-won-t-show-usage/td-p/2384639

Re: Landline Usage function

JackieP — Thu, 30 May 2024 16:21:13 GMT

Thank you!