https://community.bt.com/t5/Bills-Packages/My-contract-is-up-for-renewal-why-can-t-I-have-the-deal-I-want/m-p/2387554#M169944 <P>try phoning retentions team 08007831401 and see what you can negotiate.&nbsp; make sure you know what BT deals are on offer ensuring they are same as your current package but also have a look at other ISP offers and use that information as well</P> Wed, 05 Jun 2024 14:06:00 GMT imjolly 2024-06-05T14:06:00Z https://community.bt.com/t5/Bills-Packages/My-contract-is-up-for-renewal-why-can-t-I-have-the-deal-I-want/m-p/2387552#M169943 <P>My contract is up soon ( I've been with BT for 15+ years) so I looked for deals on the BT website.&nbsp; I found a deal for £47.54 but on requesting was told the best deal, they could offer was £69.99!&nbsp;</P><P>I asked if I closed my account and my husband opened a new account would he be able to get the deal of £47.54. I was told yes but we would have no Internet for 2 weeks whilst it was set up!</P><P>Not a happy customer</P> Wed, 05 Jun 2024 13:34:05 GMT https://community.bt.com/t5/Bills-Packages/My-contract-is-up-for-renewal-why-can-t-I-have-the-deal-I-want/m-p/2387552#M169943 Dwilliams 2024-06-05T13:34:05Z https://community.bt.com/t5/Bills-Packages/My-contract-is-up-for-renewal-why-can-t-I-have-the-deal-I-want/m-p/2387554#M169944 <P>try phoning retentions team 08007831401 and see what you can negotiate.&nbsp; make sure you know what BT deals are on offer ensuring they are same as your current package but also have a look at other ISP offers and use that information as well</P> Wed, 05 Jun 2024 14:06:00 GMT https://community.bt.com/t5/Bills-Packages/My-contract-is-up-for-renewal-why-can-t-I-have-the-deal-I-want/m-p/2387554#M169944 imjolly 2024-06-05T14:06:00Z https://community.bt.com/t5/Bills-Packages/My-contract-is-up-for-renewal-why-can-t-I-have-the-deal-I-want/m-p/2387583#M169951 <P>You wouldn't close the account, your other half would apply to take over the line as a new customer. There would be no loss of service beyond maybe a few hours on the day.</P><P>You would however likely lose your phone number, if you have one.</P> Wed, 05 Jun 2024 16:30:17 GMT https://community.bt.com/t5/Bills-Packages/My-contract-is-up-for-renewal-why-can-t-I-have-the-deal-I-want/m-p/2387583#M169951 Anonymous 2024-06-05T16:30:17Z https://community.bt.com/t5/Bills-Packages/My-contract-is-up-for-renewal-why-can-t-I-have-the-deal-I-want/m-p/2387591#M169952 <P>I don't have a phone line only broadband. The agent advised that I would have no Internet for 2 weeks</P><P>&nbsp;</P> Wed, 05 Jun 2024 17:18:09 GMT https://community.bt.com/t5/Bills-Packages/My-contract-is-up-for-renewal-why-can-t-I-have-the-deal-I-want/m-p/2387591#M169952 Dwilliams 2024-06-05T17:18:09Z https://community.bt.com/t5/Bills-Packages/My-contract-is-up-for-renewal-why-can-t-I-have-the-deal-I-want/m-p/2387592#M169953 <P>That's only if you cancel first, as that will place a cease on the link. A working line takeover will cancel your account as soon as the new one goes live.</P> Wed, 05 Jun 2024 17:22:55 GMT https://community.bt.com/t5/Bills-Packages/My-contract-is-up-for-renewal-why-can-t-I-have-the-deal-I-want/m-p/2387592#M169953 Anonymous 2024-06-05T17:22:55Z