https://community.bt.com/t5/Bills-Packages/BT-SPORTS/m-p/2387633#M169969 <P>Hi There</P><P>I recently contacted bt to ask to cancel my broadband and bt/tnt sports as the broadband has been terrible</P><P>they talked me in to staying with the promise of faster download speeds and guaranteed no drop outs.</P><P>I have been on the phone and they had an engineer visit today who basically reset the router and told me to buy a tp link power adaptor,</P><P>whilst confirming to him what package I was on I noted that I had been charged £567-00 for bt as an early cancellation fee</P><P>this was never mentioned whilst I was re negotiating what now really does seems like a shocking deal.</P><P>any help or advice would be greatly appreciated.</P> Wed, 05 Jun 2024 20:31:15 GMT phillipe 2024-06-05T20:31:15Z https://community.bt.com/t5/Bills-Packages/BT-SPORTS/m-p/2387633#M169969 <P>Hi There</P><P>I recently contacted bt to ask to cancel my broadband and bt/tnt sports as the broadband has been terrible</P><P>they talked me in to staying with the promise of faster download speeds and guaranteed no drop outs.</P><P>I have been on the phone and they had an engineer visit today who basically reset the router and told me to buy a tp link power adaptor,</P><P>whilst confirming to him what package I was on I noted that I had been charged £567-00 for bt as an early cancellation fee</P><P>this was never mentioned whilst I was re negotiating what now really does seems like a shocking deal.</P><P>any help or advice would be greatly appreciated.</P> Wed, 05 Jun 2024 20:31:15 GMT https://community.bt.com/t5/Bills-Packages/BT-SPORTS/m-p/2387633#M169969 phillipe 2024-06-05T20:31:15Z https://community.bt.com/t5/Bills-Packages/BT-SPORTS/m-p/2387636#M169970 <P>This is just a customer to customer help forum, everyone here, including myself, are just customers.<BR /><BR />The only BT Employees are the forum moderators, who may offer to help.<BR /><BR />Try calling 0330 1234 150<BR /><BR />You can message BT using the "message us" links on the help pages. That is usually effective.<BR /><BR /><A href="https://www.bt.com/help/contact-bt" target="_blank">https://www.bt.com/help/contact-bt</A></P> Wed, 05 Jun 2024 20:37:22 GMT https://community.bt.com/t5/Bills-Packages/BT-SPORTS/m-p/2387636#M169970 Keith_Beddoe 2024-06-05T20:37:22Z