This topic

Complaint

vikki_VXR17 — Wed, 05 Jun 2024 16:25:37 GMT

I find it really funny that you cannot raise a complaint and it be followed through.

so I have ended my contract and I know I need to pay to break a contract mid way through. But when I originally asked to stop all services as they were too expensive the BT member of staff opened a complaint case as I have been a loyal customer for over 7 yrs and they felt that I shouldn’t have to pay almost £300 to end my contract when All I wanted to do was to reduce the service (couldn’t just change to internet as their offer was more than I was paying for tv phone and internet).

I received a call from the complaints saying I didn’t have to pay to end my contract and that it was no closed as a complaint.

fast forward to today when I have been informed my last bill is £300

so why is it that the complaints will agree to something and the team just do what they want??

Re: Complaint

Keith_Beddoe — Wed, 05 Jun 2024 16:29:28 GMT

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may offer to help.

Try calling 0330 1234 150

You can message BT using the "message us" links on the help pages. That is usually effective.

https://www.bt.com/help/contact-bt

Re: Complaint

Garry7660 — Wed, 05 Jun 2024 18:50:17 GMT

Read my entries. BT IS A SHAMBLES

Re: Complaint

imjolly — Wed, 05 Jun 2024 19:07:00 GMT

@Garry7660

Have you taken up the mods offer of assistance and provided information requested?

Re: Complaint

Garry7660 — Wed, 05 Jun 2024 21:11:41 GMT

Yes. Sent full breakdown and details. No response

Re: Complaint

imjolly — Wed, 05 Jun 2024 21:37:55 GMT

@Garry7660

If you have replied to mods then you are now in a queue of other customers wanting mod assistance all of whom consider their problem is a priority so to ensure everyone treated equally mods reply in order requests received. Currently this may be 4/5 working days before you reach top of the queue

Re: Complaint

Garry7660 — Wed, 05 Jun 2024 21:49:22 GMT

Ive had another response advising me of this thanks