This topic

cancelling contract

ABoo — Wed, 05 Jun 2024 20:52:02 GMT

I have been transferred to a care home from hospital and will no longer be returning to my previous residence. I therefore no longer require my BT phone connection or Internet provision.

I therefore wish to cancell my contract with BT, but am finding it difficult or impossible to communicate by my (non BT) mobile.

Can anyone please advise as to the action I can take.

Thanks

Re: cancelling contract

Keith_Beddoe — Thu, 06 Jun 2024 05:05:11 GMT

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may offer to help.

Try calling 0330 1234 150

You can message BT using the "message us" links on the help pages. That is usually effective.

https://www.bt.com/help/contact-bt

Re: cancelling contract

ABoo — Thu, 06 Jun 2024 07:15:43 GMT

Thank you for your guidance. I will give them a try.

Re: cancelling contract

ABoo — Fri, 07 Jun 2024 08:10:40 GMT

Unfortunately contacting BT led to the conclusion that I could cancel my contract by paying £294. That doesn't sound like an acceptable solution.

Unsure of next step.

Re: cancelling contract

Keith_Beddoe — Fri, 07 Jun 2024 08:32:34 GMT

I have asked a moderator to provide assistance, they may post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Re: cancelling contract

DanielS — Fri, 07 Jun 2024 10:19:25 GMT

Hi @ABoo,

Thanks for taking the time to reach out and reply to @Keith_Beddoe.

I'm going to send you a private message so that my team can help you and look into this.

Thank you

DanielS