https://community.bt.com/t5/Bills-Packages/Website-Deals-False-advertising/m-p/2387990#M170052 <P>Hello - can anyone tell me where on the website it will show if a deal is for a new customer or not?&nbsp; I'm trying to reduce costs because the monthly bill has went up quite significantly.&nbsp; I've tried adding 'deals' to the cart saying I'm a new customer and as an existing customer.&nbsp; When I go to the checkout as an existing customer they are charging me approx £20 more than the deal that I'm after.&nbsp; Did an online chat and was told that the new deals were for new customers only.&nbsp; I asked where it said that but they couldn't direct me to this.&nbsp; I also enquired why the deal she was offering had different download speeds for new and existing customers since the speeds she quoted were less than advertised even though the deal I was looking at knew my address.&nbsp; Again, was fobbed off.&nbsp; Asked to speak to a manager but have to phone.&nbsp; I think that this may be false advertising but perhaps someone could confirm before I call.</P> Fri, 07 Jun 2024 17:57:21 GMT diane57 2024-06-07T17:57:21Z https://community.bt.com/t5/Bills-Packages/Website-Deals-False-advertising/m-p/2387990#M170052 <P>Hello - can anyone tell me where on the website it will show if a deal is for a new customer or not?&nbsp; I'm trying to reduce costs because the monthly bill has went up quite significantly.&nbsp; I've tried adding 'deals' to the cart saying I'm a new customer and as an existing customer.&nbsp; When I go to the checkout as an existing customer they are charging me approx £20 more than the deal that I'm after.&nbsp; Did an online chat and was told that the new deals were for new customers only.&nbsp; I asked where it said that but they couldn't direct me to this.&nbsp; I also enquired why the deal she was offering had different download speeds for new and existing customers since the speeds she quoted were less than advertised even though the deal I was looking at knew my address.&nbsp; Again, was fobbed off.&nbsp; Asked to speak to a manager but have to phone.&nbsp; I think that this may be false advertising but perhaps someone could confirm before I call.</P> Fri, 07 Jun 2024 17:57:21 GMT https://community.bt.com/t5/Bills-Packages/Website-Deals-False-advertising/m-p/2387990#M170052 diane57 2024-06-07T17:57:21Z https://community.bt.com/t5/Bills-Packages/Website-Deals-False-advertising/m-p/2388058#M170068 <P>are you out of current contract or nearing the end of your contract?</P> Sat, 08 Jun 2024 09:33:31 GMT https://community.bt.com/t5/Bills-Packages/Website-Deals-False-advertising/m-p/2388058#M170068 imjolly 2024-06-08T09:33:31Z