Renewal

Broadbandly — Fri, 07 Jun 2024 19:19:59 GMT

Hi,

I renewed our broadband recently via chat because the BT site had had technical issues for several days and couldnt display my online renewal offers.

I knew I wanted a package that was 300-500 mb/s and reliable (I mentioned Halo 3).

The operator offered 900 mb/s for £40.99 instead, he said, of the usual something like £85/month. I asked him about having a strong signal throughout the house and he said not to worry about that - with 900 mb/s there would be no trouble at all with signal strength throughout the house.

I'm thinking I've been missold and not got what I asked for or what I need. Anyone experienced anything similar or can advise? Will 900 mb/s really do as good a job at maintaining signal strength through the house as Halo 3? I work from home, this is important. I don't need really, really fast broadband (and anyway, I'm only getting 350 mb/s!)

Thanks

Re: Renewal

Keith_Beddoe — Fri, 07 Jun 2024 19:48:29 GMT

Welcome to this user forum for BT Residential phone and broadband customers.

The speed of your broadband has little bearing on the wireless speed or range. You may not see any improvement.

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Renewal

Re: Renewal