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Re: Trouble activating Xbox game pass offer

Ardernski — Fri, 07 Jun 2024 17:15:16 GMT

Can you help me with my activation? I've tried calling and been told 3 times "this department doesn't help with that" then hangs up!

I don't seem to even have the section to add the pass on?!?

Re: Trouble activating Xbox game pass offer

JohnC2 — Sat, 08 Jun 2024 09:05:18 GMT

Hi @Ardernski, sorry you can't claim your Game Pass. You mention on another post that you've old accounts also linked to your BTID.
If you have another email address you can use then set up another BTID: Create BT ID, and claim the account holder status for your active account and you'll be able to claim the Game Pass.
If you don't have another email address you can use let me know.

Cheers

John

Re: Trouble activating Xbox game pass offer

Ardernski — Sat, 08 Jun 2024 09:21:51 GMT

Hi John, thanks for the reply. Thee issue is I can't physically find the button to activate the pass. I've followed links, read advice and pressed everything I can.

Re: Trouble activating Xbox game pass offer

imjolly — Sat, 08 Jun 2024 09:40:00 GMT

you need to access MYBT from web browser not the app to see the 'content partner'

Re: Trouble activating Xbox game pass offer

Ardernski — Sat, 08 Jun 2024 10:48:33 GMT

hello, im loosing the plot with this now.

Just to confirm...... i am accessing my bt with a laptop. tried it on edge and chrome. ive accessed it on phone with chrome and samsung internet and regardless it will not show me the contents page. it just reverts to the "app" web browser

its as if the page doesnt exist

ive also contacted the live message, been waiting over 45 mins for a reply now

Re: Trouble activating Xbox game pass offer

Ardernski — Sat, 08 Jun 2024 10:53:14 GMT

sorry, to add to this i do not current have access to another email. id like to have to avoid the process of setting one up

Re: Trouble activating Xbox game pass offer

JohnC2 — Sat, 08 Jun 2024 11:43:12 GMT

Hi @Ardernski, thanks for the update and as you don't have another email address you can use we'll have to help you with this.

I've sent you a Private Message so you can get in touch with the Mod team.

Cheers

John