https://community.bt.com/t5/Bills-Packages/Re-Trying-to-Return-Kit/m-p/2388187#M170087 <P>Same problem here.&nbsp; Mistakenly threw returns bag away with new packaging.&nbsp; Found bt.com advice to order another but the links go nowhere.&nbsp; Called phone number recommended but menus again go round in circles and nothing to help.&nbsp; Don't like this cos I think BT will charge my account if I can't return the old hub!!!</P> Sun, 09 Jun 2024 15:29:32 GMT Cortexpert 2024-06-09T15:29:32Z https://community.bt.com/t5/Bills-Packages/Re-Trying-to-Return-Kit/m-p/2388187#M170087 <P>Same problem here.&nbsp; Mistakenly threw returns bag away with new packaging.&nbsp; Found bt.com advice to order another but the links go nowhere.&nbsp; Called phone number recommended but menus again go round in circles and nothing to help.&nbsp; Don't like this cos I think BT will charge my account if I can't return the old hub!!!</P> Sun, 09 Jun 2024 15:29:32 GMT https://community.bt.com/t5/Bills-Packages/Re-Trying-to-Return-Kit/m-p/2388187#M170087 Cortexpert 2024-06-09T15:29:32Z https://community.bt.com/t5/Bills-Packages/Re-Trying-to-Return-Kit/m-p/2388189#M170088 <P>If you call BT 0330.1234.150 Billing you can request that they send one out to you.</P> <P>Or,</P> <P>Select the 'message now' option on this link <A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A> to have a live chat with a billing guide, they'll get you sorted.</P> Sun, 09 Jun 2024 15:33:26 GMT https://community.bt.com/t5/Bills-Packages/Re-Trying-to-Return-Kit/m-p/2388189#M170088 Keith_Beddoe 2024-06-09T15:33:26Z