https://community.bt.com/t5/Bills-Packages/Re-Kit-return/m-p/2388268#M170096 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/336653">@rwks</a></SPAN> and thanks for posting.</P><P>I'm sorry your mum &nbsp;has had a charge for the equipment after returning it. This should be automatically refunded but I can make sure everything is in order. Check your inbox for my message and drop me over the details. Or you can follow <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/46">@Keith_Beddoe</a> advice and contact the live chat guys.</P><P>Cheers</P><P>David</P> Mon, 10 Jun 2024 08:11:45 GMT DavidM 2024-06-10T08:11:45Z https://community.bt.com/t5/Bills-Packages/Re-Kit-return/m-p/2388263#M170094 <P>My elderly mother returned her broadband kit some months ago (and she has proof of postage).<BR />She got multiple (worrying!) reminder emails about returning it.<BR />She finally got an email stating it had been returned.<BR />She's had more reminder emails since.</P><P>You've now sent her a £50 bill for not returning it!!&nbsp; &nbsp; She will not be paying it.</P> Mon, 10 Jun 2024 08:05:31 GMT https://community.bt.com/t5/Bills-Packages/Re-Kit-return/m-p/2388263#M170094 rwks 2024-06-10T08:05:31Z https://community.bt.com/t5/Bills-Packages/Re-Kit-return/m-p/2388267#M170095 <P>Ask her to select the 'message now' option on this link <A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A> to have a live chat with a billing guide, they'll get her sorted.</P> Mon, 10 Jun 2024 08:14:58 GMT https://community.bt.com/t5/Bills-Packages/Re-Kit-return/m-p/2388267#M170095 Keith_Beddoe 2024-06-10T08:14:58Z https://community.bt.com/t5/Bills-Packages/Re-Kit-return/m-p/2388268#M170096 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/336653">@rwks</a></SPAN> and thanks for posting.</P><P>I'm sorry your mum &nbsp;has had a charge for the equipment after returning it. This should be automatically refunded but I can make sure everything is in order. Check your inbox for my message and drop me over the details. Or you can follow <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/46">@Keith_Beddoe</a> advice and contact the live chat guys.</P><P>Cheers</P><P>David</P> Mon, 10 Jun 2024 08:11:45 GMT https://community.bt.com/t5/Bills-Packages/Re-Kit-return/m-p/2388268#M170096 DavidM 2024-06-10T08:11:45Z