This topic

Being charged for equipment we have returned

SpaceOtter — Tue, 11 Jun 2024 21:10:02 GMT

We can't find the proof of posting, but we have definitely returned the equipment, but we are going to be charged for it, which we're not happy about. Surely if it's been scanned in at the post office thus,should register on the BT system? Any advice?

Re: Return equipment charge, no proof of postage

SpaceOtter — Tue, 11 Jun 2024 21:14:16 GMT

We're having the same issue, any advice as to how to proceed?

Re: Being charged for equipment we have returned

Keith_Beddoe — Wed, 12 Jun 2024 04:49:51 GMT

Select the 'message now' option on this link BT Help to have a live chat with a billing guide, they'll get you sorted.

Re: Being charged for equipment we have returned

SpaceOtter — Wed, 12 Jun 2024 09:43:49 GMT

Thanks. Chatted to them online for over an hour. Initially they were very unhelpful (and for an advanced telecommunications company I was surprised at how bad their English grammar is lol), but they eventually agreed to mark it as returned and will issue a refund. Pretty shoddy customer service, overall. In all good conscience I couldn't possibly recommend BT to anyone.