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Complaints email address

Nikki58SG — Wed, 12 Jun 2024 18:14:24 GMT

After BT not processing the contract I signed in August 2023, we kept paying extortionate bills whilst many BT staff promised they’d help resolve and didn’t. So I cancelled our contract and our service was successfully ended 3rd January 2024, and I subsequently sent the router etc back. Despite this, BT kept taking money from our bank account so I cancelled the direct debit. Now we’ve received a letter threatening legal action despite me having written confirmation that they don’t provide a service, then having the equipment for the service back, and then owing us 3 months money.

I have no desire to spend several hours on the phone again so please can a member of the community share an email address for complaints.

Re: Complaints email address

gg30340 — Wed, 12 Jun 2024 18:21:40 GMT

There is no email address for complaints.

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: Complaints email address

RobbieMac — Thu, 13 Jun 2024 09:40:38 GMT

Hi @Nikki58SG

Welcome to the BT Community and thank you for your post!

I am sorry you've received bills after the service was stopped and that you've also received a letter from a collection agency. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie