How do I remove old accounts from MyBT

michel150 — Wed, 12 Jun 2024 16:34:06 GMT

I am a returning BT customer. When I logged back into MyBT my 2 old accounts were still listed. And MyBT keeps defaulting to one of them when I click on Offers and My Products and it won't let me switch to my current account. So I am losing out.
There is no option to Delete An Account in MyBT only to Add An Account.
So help how can I delete these 2 old accounts?

Re: How do I remove old accounts from MyBT

Keith_Beddoe — Wed, 12 Jun 2024 18:31:46 GMT

@michel150

Select the 'message now' option on this link https://www.bt.com/help/contact-bt/account-and-billing/broadband to have a live chat with a billing guide, they'll get you sorted.

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How do I remove old accounts from MyBT

Re: How do I remove old accounts from MyBT