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Order remains open

yuesai — Thu, 13 Jun 2024 13:54:50 GMT

I placed an order for BT Broadband in April. In May, May 3, the router was set up and works well. However I want to extend the WiFi range with a BT Disc. I am unable to place an order for a Disc because the original order is still open. Two lengthy telephone conversations with BT have failed to resolve the issue. Suggestions welcome.

Re: Order remains open

Keith_Beddoe — Thu, 13 Jun 2024 14:03:06 GMT

@yuesai

Select the 'message now' option on this link https://www.bt.com/help/contact-bt/account-and-billing/broadband to have a live chat with a billing guide, they should be able to help.

To get a disc, requires an upgrade of your contract.

https://www.bt.com/broadband/complete-wifi

Re: Order remains open

yuesai — Thu, 13 Jun 2024 15:33:04 GMT

Hi Kieth
Thank you for the feedback.