This topic

Name change on Bill

bendeela — Fri, 14 Jun 2024 11:58:06 GMT

Hi there,

My partner recently passed away and I went online to see about changing the bills into my name going forward. I am listed as both the account manager and the account holder (but bizarrely under different email logins) but I can't see how to change the details on the bill. Is there a moderator on here who can help me?

To make matters more difficult there are also two BTAccounts listed, one is an old, closed account for our old address!

Thanks

David

Re: Name change on Bill

pottyperson — Fri, 14 Jun 2024 12:28:26 GMT

Deleted because of outdated advice.

Re: Name change on Bill

Keith_Beddoe — Fri, 14 Jun 2024 12:25:28 GMT

@bendeela

Unfortunately you cannot change the name of the account holder.

Please see the information here.

https://www.bt.com/help/account-and-billing/manage-account/bereavement---bt-account-holder

And contact that team. They will advise you of the options available.