https://community.bt.com/t5/Bills-Packages/Making-a-complaint-and-getting-one-person-to-follow-through-an/m-p/2389060#M170272 <P>Hi,</P><P>I've been looking after my fathers account as he lost patience with BT, and i am now well and truely past that point too. I've spent 722 minutes (12 hours) on call to NT in the last 3 months. It's been that long i've sat and calculated through my phone history.&nbsp;</P><P>He moved house 3 months ago, and BT have failed every step tryignt o get him set up with a workign phoneline and working broadband.</P><P>We've had 4 different BT accounts now, as the orders placed corrupted accounts, we are still using a temporary phone number, and orders are still outstanding with completion dates well past due.&nbsp;</P><P>We are still even paying bills for accounts that are closed, and moeny is being taken from accounts for equipment that has been returned.&nbsp;</P><P>I'd really like to be able to make a complaint or raise this with a department that will follow this through, as each time I call, i have to rexeplain all issues, and then get told I will receiev a call back, and the call back never comes. Then i call back, go on hold for 20 minutes to then explain the issues again, and get told they will definatly call me back and they just don't.</P><P>&nbsp;</P> Fri, 14 Jun 2024 12:15:31 GMT Emery 2024-06-14T12:15:31Z https://community.bt.com/t5/Bills-Packages/Making-a-complaint-and-getting-one-person-to-follow-through-an/m-p/2389060#M170272 <P>Hi,</P><P>I've been looking after my fathers account as he lost patience with BT, and i am now well and truely past that point too. I've spent 722 minutes (12 hours) on call to NT in the last 3 months. It's been that long i've sat and calculated through my phone history.&nbsp;</P><P>He moved house 3 months ago, and BT have failed every step tryignt o get him set up with a workign phoneline and working broadband.</P><P>We've had 4 different BT accounts now, as the orders placed corrupted accounts, we are still using a temporary phone number, and orders are still outstanding with completion dates well past due.&nbsp;</P><P>We are still even paying bills for accounts that are closed, and moeny is being taken from accounts for equipment that has been returned.&nbsp;</P><P>I'd really like to be able to make a complaint or raise this with a department that will follow this through, as each time I call, i have to rexeplain all issues, and then get told I will receiev a call back, and the call back never comes. Then i call back, go on hold for 20 minutes to then explain the issues again, and get told they will definatly call me back and they just don't.</P><P>&nbsp;</P> Fri, 14 Jun 2024 12:15:31 GMT https://community.bt.com/t5/Bills-Packages/Making-a-complaint-and-getting-one-person-to-follow-through-an/m-p/2389060#M170272 Emery 2024-06-14T12:15:31Z https://community.bt.com/t5/Bills-Packages/Making-a-complaint-and-getting-one-person-to-follow-through-an/m-p/2389074#M170274 <P>This is just a customer to customer help forum, everyone here, including myself, are just customers and will not be able to deal with any issues relating to your account.<BR /><BR /><A href="https://www.bt.com/help/contact-bt/complaints/make-complaint" target="_blank">https://www.bt.com/help/contact-bt/complaints/make-complaint</A></P> Fri, 14 Jun 2024 12:38:11 GMT https://community.bt.com/t5/Bills-Packages/Making-a-complaint-and-getting-one-person-to-follow-through-an/m-p/2389074#M170274 Keith_Beddoe 2024-06-14T12:38:11Z