Cancel Order

cmcgrath08 — Fri, 14 Jun 2024 13:09:53 GMT

Hello, I recently put in a home move on 11/04/2024 as we are doing a renovation. The service has not been fully activated as such either and when i track the order it is 'open'. When I was doing the home move order i also had to renew my contract so I am technically 2 months into a new 24 month contract. Due to renovation issues we are not going to get into the house for another 6-8 months and i rang today to cancel the order. Does anyone know if i will be charged for the remaining 22 months of the contract as i am past the 14 day cooling period or can i query it due to the service not being fully activated?

Re: Cancel Order

Keith_Beddoe — Fri, 14 Jun 2024 13:15:08 GMT

This is just a customer to customer help forum, everyone here, including myself, are just customers and will not be able to deal with any issues relating to your account.

Select the 'message now' option on this link https://www.bt.com/help/contact-bt/account-and-billing/broadband to have a live chat with a billing guide, they should be able to advise you.

This topic

Cancel Order

Re: Cancel Order