Cannot Signup to new broadband - Account Issue Maybe

alkeelsthomas — Fri, 21 Jun 2024 15:24:33 GMT

I have for the last 2 days been trying different methods to try and signup for BT Broadband.
However it all goes wrong or prices it extortionality

So I am starting via the BlueLight website (but I have also tried directly on BT.com)
The link takes me to an affiliated link
I put in my address and it shows me 3 options
Fibre Essential, Fibre 1 and Fibre 2
I click 'Checkout Now' on Fibre 2 which shows price of £30.99
It asks if I have a landline number, I say Yes, Enter Number and Postcode, Click Continue
Select my address, click continue

It then directs me to a sign in page, this I am not sure why
I had BT before many years ago so I entered my old log on details
It then sits trying to do something for about 30seconds

I am then presented with a 'choose a package' page
Now on this page
Fibre Essential is £39.72
Fibre 1 is £47.67
Fibre 2 is 52.98 (says it drops to £47.99 after 18months)

If i select Fibre 2 and continue I am then asked about line rental which shows as £28.40 per month and that there is also a BT Infinity Activation Charge of £49
I then have smart hub option and delivery charge of £7.95
Calling plan add-ons which I select 'No Thanks' to
EE TV option, which I select no thanks to
Mobile Plans which i select no to

It then shows my order
One off payment of £56.95
Monthly Payment of £81.38

So not quite the £30.99 it started as, just doesn't seem right.

If I go to BT.com and try directly from there signed into my account and try to add broadband I just get
"Sorry the BT account number you've entered is not recognised"

So i think there is something wrong with my account maybe, is is possible to get BT account deleted so I can set it up again ?

This topic

Cannot Signup to new broadband - Account Issue Maybe