This topic

Fetching the Authorization Token... Please wait for a moment

Gray1955 — Fri, 29 Mar 2024 08:54:50 GMT

Keep getting the message below when clicking Your usage tab. Been like this for a week now!

Fetching the Authorization Token... Please wait for a moment

Re: Fetching the Authorization Token... Please wait for a moment

DanielS — Fri, 29 Mar 2024 15:31:12 GMT

Hi @Gray1955,

Have you tried using a different browser or device? If you don't have another device to try, open a browser in a private window (InPrivate browsing or Incognito).

Thank you

DanielS

Re: Fetching the Authorization Token... Please wait for a moment

Gray1955 — Fri, 29 Mar 2024 15:45:03 GMT

Hi,

tried my MacBook , iPad and iPhone, so could be an Apple thing! I’ll try a private window, and also a windows device and see how that goes.

Thanks

Re: Fetching the Authorization Token... Please wait for a moment

Gray1955 — Mon, 01 Apr 2024 18:36:23 GMT

Tried all the options suggested and still getting the same error message. Going to call BT as this is ridiculous.

Pop up for token authorisation when viewing usage

BarkingMadBarking — Tue, 02 Apr 2024 09:19:02 GMT

For the last couple of weeks I have been seeing a message appearing when I try to view landline usage on the BT website

"Fetching the Authorization Token,,, Please wait for a moment" This is accompanied by a pop blocked in the MS Edge browser.

I can accept pop ups and refresh the screen to see the usage - but why is a pop up being used?

Actions are:

My BT, Your bills and usage, Your usage, See landline usage, Minutes used - and then the pop-up appears.

Can someone pass this "feature" to the development team?

Thanks

Re: Fetching the Authorization Token... Please wait for a moment

anthea1 — Mon, 15 Apr 2024 10:06:53 GMT

Did you have any luck? I have the same problem, tried phoning BT, was on hold for 15 minutes and gave up…….

Re: Fetching the Authorization Token... Please wait for a moment

Gray1955 — Mon, 15 Apr 2024 10:16:39 GMT

Hi,

Unfortunately no, so in the end I gave up. I now use the app to check usage as that works. Seems another move by BT moving everything to the app.

Re: Fetching the Authorization Token... Please wait for a moment

anthea1 — Mon, 15 Apr 2024 10:57:52 GMT

Thanks, don’t really want to use the app, as I just pay for this mobile for a third party. Looks like I’m going to have to 🙄

Re: Fetching the Authorization Token... Please wait for a moment...

Tree — Fri, 24 May 2024 00:17:11 GMT

I’m still having this error message. I have tried different browsers, the App, allowing pop up but still cannot access ‘usage’ anyway. It is my mums account and she has dementia so I need to check frequently to ensure her safety. Please help!

Re: Fetching the Authorization Token... Please wait for a moment...

DavidM — Sat, 25 May 2024 08:03:04 GMT

Hi @Tree and welcome to our community.

Thanks for posting. I'm sorry you're having a few problems. I'll be happy to take a look at this for you. I'll need a few details so check your inbox for my message and drop me over a reply.

Cheers

David

Re: Fetching the Authorization Token... Please wait for a moment...

Finni — Sat, 25 May 2024 08:44:02 GMT

Hello,

I am having the same problem with the “Fetching the Authorization Token” message when checking usage on website. Eventually I downloaded the BT app on my phone and found that I could see usage on there but since yesterday, after updating the app, am only able to see the previous bill.

Tried suggested fixes and nothing works. Am also caring for someone with dementia who lives alone and seeing phone usage is an invaluable tool e.g to indicate when someone is distressed and anxious, which shows in phone use.

I would be really grateful for any help.

Re: Fetching the Authorization Token... Please wait for a moment...

DavidM — Sat, 25 May 2024 09:26:08 GMT

Welcome to the community and thanks for posting @Finni

I'll be happy to lend you a hand also. Check your inbox for my message and drop me over the details.

Cheers

David

Re: Fetching the Authorization Token... Please wait for a moment...

Finni — Sat, 25 May 2024 11:04:52 GMT

Thank you very much for responding so quickly and will send details 🙂

Re: Pop up for token authorisation when viewing usage

KeithWyvill123 — Tue, 11 Jun 2024 11:29:18 GMT

Any idea if Development have solved this problem.

despite allowing pop ups it doesn’t allow me to see the actual listing of calls merely the total calls

i’m using My BT on iPhone with IOS 17.5.

could this be another comparability between Apple and BT?

any suggestions or directions on how to resolve would be appreciated.

Re: Pop up for token authorisation when viewing usage

BarkingMadBarking — Wed, 12 Jun 2024 06:57:27 GMT

I still have the same issue.

I would have thought a Mod would have forwarded to development.

Perhaps I was hoping for too much.

Re: Pop up for token authorisation when viewing usage

KeithWyvill123 — Wed, 12 Jun 2024 07:40:42 GMT

BT say they need access to my emails to look into the My BT issue.-but refuse to explain why!

the Information Commissioners Office say when I spoke to them “Keep you email confidential as it contains personal and sensitive information” and don’t allow people to access it .

i don’t think BT care.

BT CEO office say they have not heard of the issue before-clearly they are not a member of this forum or do not appear to care what customers are experiencing.

hiwmany postings of this issue on this site does there need to be before the issue is resolved?

Fetching the Authorization Token... Please wait for a moment...

David631 — Thu, 13 Jun 2024 15:11:23 GMT

I am trying to access my mobile Data Usage through My BT and I keep getting the message ' Fetching the Authorization Token... Please wait for a moment...'

It appears numerous other users are having similar problems - I have tried some of the various suggestions;

1) using different devices - doesn't work on either Apple iPhone and a Windows PC

2) Pop-ups allowed

Still no luck.

Re: Fetching the Authorization Token... Please wait for a moment...

DavidM — Thu, 13 Jun 2024 15:45:14 GMT

Hi @David631 and welcome.

Sorry you're also seeing the Authorization Token message. Our tech guys should be able to sort this out so please get in touch at Technical support | BT Help. Let me know how you get on.

Cheers

David

Re: Fetching the Authorization Token... Please wait for a moment...

TimCurtis — Thu, 13 Jun 2024 15:58:10 GMT

@DavidM

In truth they need to fix the mess they made with the release of the 8.50.0 version of the BT APP.

V8.50.2 hasn't made much of an improvement.

I spent 30+years developing software and we thoroughly tested before we released software. Clearly no proper testing was conducted on 8.50.0

Re: Fetching the Authorization Token... Please wait for a moment...

piglet22 — Sat, 15 Jun 2024 11:07:21 GMT

What a pain this is.

What alerted me was an email from BT saying my mobile data usage was high.

Strange as I am a light user.

I had this token message some months ago and ended up having to reinstall the mobile BT app. it had worked for years without a problem.

I found mobile data and roaming turned on in phone settings something I have never done and I'm the sole phone user.

Hence I wanted to look at usage. Completely ruined by this token rubbish. Checking usage with a restricted data usage plan is vital, so what do BT do? Make it as difficult as possible to check.

What with the landline going/gone and some hefty monthly charges, this BT customer of 50-years is not best pleased.

As others have said, looks like some "update" rushed out without end to end testing.