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Issues claiming BT Reward card - Too many redirections

CanadianCherry777 — Sun, 23 Jun 2024 12:53:48 GMT

Hello everyone!

I recently received a link from BT stating I could now claim my rewards card, but no matter what browser I use, Laptop or Phone, I get the same message: "This page has too many redirections" etc. How do I fix this and what can I do?

Any help is appreciated! Thank you!

Re: Issues claiming BT Reward card - Too many redirections

DavidM — Sun, 23 Jun 2024 13:39:36 GMT

Hi @CanadianCherry777 and welcome to our community.

Thanks for posting about your reward card. Can you just confirm if all the orders have been closed and your services are all connected?

Cheers

David

Re: Issues claiming BT Reward card - Too many redirections

CanadianCherry777 — Sun, 23 Jun 2024 13:49:53 GMT

Hello David!

Maybe that's why, I'm not connected just yet. Should I wait until I am and then claim the card?

Re: Issues claiming BT Reward card - Too many redirections

DavidM — Sun, 23 Jun 2024 14:02:20 GMT

Thanks for the reply @CanadianCherry777

If you still can't claim the reward once your connected get back to me and I'll be happy to lend a hand.

Cheers

David

Re: Issues claiming BT Reward card - Too many redirections

CanadianCherry777 — Sun, 23 Jun 2024 14:16:44 GMT

Thank you so much David! In that case, I'll wait and see. I appreciate your help! 😄

Re: Issues claiming BT Reward card - Too many redirections

CanadianCherry777 — Mon, 01 Jul 2024 22:04:50 GMT

Hi David!

I hope you're doing well. My services have been up and running for a few days now, and I received another link to claim my rewards card, but it still redirects me to the main BT page😅 I think I'm unlucky

Re: Issues claiming BT Reward card - Too many redirections

RobbieMac — Tue, 02 Jul 2024 07:20:48 GMT

Thank you for posting back @CanadianCherry777

Sorry you're still having problems claiming for your reward card.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie