https://community.bt.com/t5/Bills-Packages/Setting-up-an-account/m-p/2390820#M170569 You should have received almost immediately an email and/or text confirmation with the order number. Don’t use the BT app to log in it’s gone wonky, log in to My BT on a browser like safari/google chrome, there is a drop down under Help with options to track your orders. If nothing shows then the ordering processed failed. Mon, 24 Jun 2024 12:10:15 GMT neophone 2024-06-24T12:10:15Z https://community.bt.com/t5/Bills-Packages/Setting-up-an-account/m-p/2390689#M170555 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>I have just placed an order with yourselves, but I am yet to receive a confirmation order? When I try to log into my BT ID account, it seems to be sending me round in circles. It has been over half an hour. I have checked spam folder.&nbsp;</P><P>Any help would be great.&nbsp;</P><P>Thanks!</P> Sun, 23 Jun 2024 14:14:08 GMT https://community.bt.com/t5/Bills-Packages/Setting-up-an-account/m-p/2390689#M170555 Ceri2 2024-06-23T14:14:08Z https://community.bt.com/t5/Bills-Packages/Setting-up-an-account/m-p/2390820#M170569 You should have received almost immediately an email and/or text confirmation with the order number. Don’t use the BT app to log in it’s gone wonky, log in to My BT on a browser like safari/google chrome, there is a drop down under Help with options to track your orders. If nothing shows then the ordering processed failed. Mon, 24 Jun 2024 12:10:15 GMT https://community.bt.com/t5/Bills-Packages/Setting-up-an-account/m-p/2390820#M170569 neophone 2024-06-24T12:10:15Z