https://community.bt.com/t5/Bills-Packages/Return-old-kit/m-p/2391073#M170607 <P>Phoned this number and of course there is no option to request a return of old equipment and I cannot get through to anyone who can help. How do I complain about this? Is there a dedicated phone line or email address?&nbsp;</P> Tue, 25 Jun 2024 17:50:04 GMT pthreepio 2024-06-25T17:50:04Z https://community.bt.com/t5/Bills-Packages/Return-old-kit/m-p/2390732#M170558 <P>How do I return old kit, router, YouView box, powerline adapters? Can't find the relevant info, been sent round in circles. Tried emailing a couple of email addresses I found on here but both were blocked.&nbsp;</P> Sun, 23 Jun 2024 18:16:10 GMT https://community.bt.com/t5/Bills-Packages/Return-old-kit/m-p/2390732#M170558 pthreepio 2024-06-23T18:16:10Z https://community.bt.com/t5/Bills-Packages/Return-old-kit/m-p/2390745#M170559 <P>If you call BT Billing 0330.1234.150 you can request that they send a returns bag out to you.</P> Sun, 23 Jun 2024 22:24:20 GMT https://community.bt.com/t5/Bills-Packages/Return-old-kit/m-p/2390745#M170559 gg30340 2024-06-23T22:24:20Z https://community.bt.com/t5/Bills-Packages/Return-old-kit/m-p/2391073#M170607 <P>Phoned this number and of course there is no option to request a return of old equipment and I cannot get through to anyone who can help. How do I complain about this? Is there a dedicated phone line or email address?&nbsp;</P> Tue, 25 Jun 2024 17:50:04 GMT https://community.bt.com/t5/Bills-Packages/Return-old-kit/m-p/2391073#M170607 pthreepio 2024-06-25T17:50:04Z