This topic

fast fibre installation delay

nick7777 — Wed, 26 Jun 2024 10:29:33 GMT

I think I can cap other users' fast fibre installation delays by a comfortable mile. I placed my order on July 14th 2023 (!) and am still waiting for an engineer's visit. My complaint was escalated twice and I have written to the BT area manager but I am still waiting. The new hub was delivered way back in 2023. I am astonished at my own patience and in the meantime have to rely on very slow ADSL broadband.

There was some mention by Openreach or Kelly that telegraph poles needed replacement but a whole year??

Re: fast fibre installation delay

36ULW — Wed, 26 Jun 2024 10:36:52 GMT

Have they said what the delay is?

Re: fast fibre installation delay

nick7777 — Thu, 27 Jun 2024 07:31:40 GMT

The cable runs on wooden poles for about 400 yards along a small road from the underground connection to the house. Apparently 2 or 3 poles are unsafe and cannot be climbed. I am told that it would not be necessary to close the road to replace the poles.

Re: fast fibre installation delay

36ULW — Thu, 27 Jun 2024 08:41:03 GMT

Right. Was talking to a mate a couple of months back and he was saying there was a shortage of Telephone Poles for some reason.

It wasn’t/isn’t just affecting Openreach. Apparently a lot of Network Providers are having issues.

This wouldn’t surprise me, I remember it happening a couple of times when I worked there as a CST.

If it is still the case that there’s a shortage they’ll prioritise the Replacement of Poles that are in Danger of Collapse before any others.

If I remember rightly most of the Telephone Poles used in the U.K. are imported from Norway.