https://community.bt.com/t5/Bills-Packages/Double-Account/m-p/2391261#M170644 <P>Hi all</P><P>I seem to have two accounts linked to my BT account (which I wouldn't know why) and it defaults to a "Closed one" as stated on the Billing menu and it doesn't let me do anything apart from my personal details. I'm pretty sure it's the reason why I can't choose a deal to upgrade.</P><P>I've been looking for an answer here in the community but every post seems to be sorted via private message.</P><P>Thanks</P> Wed, 26 Jun 2024 18:20:28 GMT yupanquid 2024-06-26T18:20:28Z https://community.bt.com/t5/Bills-Packages/Double-Account/m-p/2391261#M170644 <P>Hi all</P><P>I seem to have two accounts linked to my BT account (which I wouldn't know why) and it defaults to a "Closed one" as stated on the Billing menu and it doesn't let me do anything apart from my personal details. I'm pretty sure it's the reason why I can't choose a deal to upgrade.</P><P>I've been looking for an answer here in the community but every post seems to be sorted via private message.</P><P>Thanks</P> Wed, 26 Jun 2024 18:20:28 GMT https://community.bt.com/t5/Bills-Packages/Double-Account/m-p/2391261#M170644 yupanquid 2024-06-26T18:20:28Z https://community.bt.com/t5/Bills-Packages/Double-Account/m-p/2391263#M170646 <P>Most who have posted with old account is to try CS 03301234150 or you can try billing message us. <A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Wed, 26 Jun 2024 18:24:55 GMT https://community.bt.com/t5/Bills-Packages/Double-Account/m-p/2391263#M170646 imjolly 2024-06-26T18:24:55Z