This topic

New contract/advice

tango2 — Wed, 26 Jun 2024 18:23:30 GMT

I am out of contract on 12th July and I would like my daugter to take over the contract instead as she is eligible for the social tariff.

My current package is Full Fibre 100 Halo 3, digital voice and tnt via sky.

I want to keep the package exactly the same and keep my home telephone number. Is the correct way called a working line transfer?

Would somebody on here handle it for me too, as I don't wish to explain that to someone else as I may end up doing the wrong thing?

Thank you.

Re: New contract/advice

imjolly — Wed, 26 Jun 2024 18:32:15 GMT

Your daughter cannot take over your account. You would need to end your contract and your daughter start a new contract in her name. The home essentials package are shown here and not the same as you currently have

https://community.bt.com/t5/Bills-Packages/Bad-customer-service/m-p/2330514?lightbox-message-images-2330514=82558i6729865E166DD74B#M162647

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editorial+Content&vendorid=AJM&utm_source=Affwin&utm_medium=https%3A%2F%2Fwww.bt.com%2Fexp%2Fbroadband%2Fhome-essentials&utm_campaign=110483&awc=3041_1645094835_8db5e34aa3189a1e2d1144312948112e

Re: New contract/advice

Keith_Beddoe — Wed, 26 Jun 2024 18:34:16 GMT

You cannot change the name of the account holder.

She would have to apply for service, which would initiate a working line takeover, but a new phone number would be issued. You would get a notification of the takeover request.

Once the service is active, she could request a re-number back to the original one, but that is not guaranteed.

Re: New contract/advice

imjolly — Wed, 26 Jun 2024 18:34:10 GMT

@Keith_Beddoe

Is it not just the TNT sports with SKY and broadband with halo with BT?

Re: New contract/advice

licquorice — Wed, 26 Jun 2024 18:35:15 GMT

There is nobody on the forum that can do that. The mods are the only BT staff and they are too busy to deal with things that can be accomplished by customer services.

Your post contradicts itself. By definition if your daughter takes over the service it won't be the same package if she wants the social tariff and you aren't currently eligible.

Re: New contract/advice

Keith_Beddoe — Wed, 26 Jun 2024 18:36:01 GMT

Is it not just the TNT sports with SKY and broadband with halo with BT?

But I do not think that is part of any social package.

Re: New contract/advice

tango2 — Wed, 26 Jun 2024 18:41:08 GMT

Yes I appreciate she can't just take over the contract or we would have already tried that.

I wanted to know what the best way to go about it is

Do I just give 30 days notice now and at what stage does she start a new contract? We are trying to avoid losing our phone number if possible or any period without broadband. I have seen comments about it not being implemented properly and people end up with their service being ceased.

My daughter is disabled and I'm trying to make this as simple as possible and thought seeking advice on here would be wiser than phoning.

Re: New contract/advice

licquorice — Wed, 26 Jun 2024 18:45:36 GMT

As @Keith_Beddoe says, you do nothing, your daughter applies for service at the address which will initiate a working line takeover. It will be a wholly new contract.

Re: New contract/advice

imjolly — Wed, 26 Jun 2024 18:45:57 GMT

I have posted a link to the social tariff packages and your current package is not included so your daughter to get reduced rate would need to select a reduced package

Re: New contract/advice

tango2 — Wed, 26 Jun 2024 19:15:26 GMT

So does my daughter just place an order for the following and thats fibre at 36 which is fine and includes unlimited calls all for £15.00 a month? Can she do that online too?

Plus I don't need to do anything about my own contract expiring on 12th July?

Home essentials unlimited fibre essentials plan (no income 36mbps) - £15.00 a month

Re: New contract/advice

Keith_Beddoe — Wed, 26 Jun 2024 19:21:48 GMT

She is best doing it online if possible, you need to do nothing.

Re: New contract/advice

tango2 — Wed, 26 Jun 2024 19:28:18 GMT

@Keith_Beddoe

Would you advise waiting til 12th July Keith or she ok to go ahead now?

Thanks.

Re: New contract/advice

Keith_Beddoe — Wed, 26 Jun 2024 19:32:12 GMT

Do it now, as its going to take at least 10 days, probably longer. Assuming of course that there is spare capacity in the cabinet, otherwise there would be no service, as she would not take over your port in the cabinet.

Re: New contract/advice

tango2 — Wed, 26 Jun 2024 20:18:58 GMT

Can't find where to order the home essentials online which is frustrating.

Will have to phone tomorrow instead, will I be able to speak on her behalf?